1. Toolbox Helping You Define Value and Close Business The Business Value of Hosted PBX/UC&C

2. Toolbox What is Unified Communications? UC = Telephony + Messaging + Collaboration

3. Toolbox What Is Hosted PBX/UC&C? Hosted PBX and hosted UC&C fall under “cloud communications.” Cloud communications includes a range of services with increasing capabilities.

4. Toolbox Hosted PBX/UC&C Market Demand Enablers –VoIP technology improvements –High bandwidth availability Source: Frost & Sullivan, September 2013 Drivers –Mobility –Video –Web collaboration –Contact center solutions

5. Toolbox Hosted PBX/UC&C Deployment Models Cloud Architectures Public –Multitenant –All customers share a common software instance Private –virtualized –Each customer has its own software instance

6. Toolbox Hosted PBX/UC&C Deployment Models Hybrid Models Geographical –some locations (e.g., HQ) served by a premises system –others (e.g., branch offices) are served via the cloud Functional –some UC functions (e.g., email and telephony) located on- premises –other UC functions (e.g., IM, presence and Web conferencing) delivered via the cloud

7. Toolbox Top Benefits of Hosted PBX/UC&C… IMPROVEMENTSSAVINGS Enabling scalability by easily adding/subtracting users Moving to opex spending models Providing more advanced communications features Reducing technology overhead Extending capabilities to remote and mobile workers Minimizing the risk of technology obsolescence Improving worker productivityReducing management burdens on IT/telecom staff Enhancing business continuity/disaster recovery Moving to opex spending models Reducing technology overhead Minimizing the risk of technology obsolescence Reducing management burdens on IT/telecom staff

8. Toolbox Hosted PBX/UC&C Buying Triggers… Aging premises infrastructure that is expensive to maintain due to frequent repairs, service disruption as well as limited parts and skilled staff availability Expired Centrex contract Rapidly evolving user needs no longer met by current infrastructure Uncertain or frequently changing capacity requirements Need to gain a competitive edge through advanced communications that reduce costs, enhance user productivity or accelerate business processes Source: Frost & Sullivan, September 2013

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