1. 1 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 People Management Excellence making tomorrow a better place People Management Excellence

2. 2 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Objectives Understand the role and skills necessary to be a motivated manager of people Identify their personal management style Recognise the importance of Carillion’s Performance Management Process Understand the impact of positive coaching and feedback skills Recognise the benefits of effective communication Identify and create SMART objectives People Management Excellence

3. 3 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 A framework for excellence Carillion Policies Hints & Tips Mandatory Requirements Framework PDR Performance Rating SMART Objectives One-to-one Meetings Personal Development Plans Annual Salary Reviews Role Profiles Induction Training Coaching & Mentoring Values Equality & Diversity Team Talks The Great Debate Delegated Authorities People Management Excellence

4. 4 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Its all about excellent management People Management Excellence

5. 5 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 The Best Manager I Have Known what were they doing? how did they communicate? what did they do with your opinions? how available were they? what did others think of them? People Management Excellence

6. 6 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Leadership Focus Team Task Individual People Management Excellence

7. 7 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 International Leadership Qualities honest do as we say use facts / straight talking be clear about what we cannot say forward-looking advanced notice aware of pressures on them time to fix things competent have a process think through then get back inspiring consult make them feel confident about their input thank you People Management Excellence

8. 8 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 1. Model the Way, be an example 2. Shared Vision, forward looking 3. Challenge the Process, change things for the better 4. Enable Others to Act, believing in and equipping people 5. Encourage the Heart, supporting, thanking, stretching Carillion Values & People Success Factors Professional delivery Collaboration Openness Sustainable profitable growth Mutual dependency Innovation  Planning & organising  Achieving & doing  Builds relationships  Delivery through people  Business awareness  Customer focus  Continuous improvement  Dealing with change The 5 Practices of Good Leadership

9. 9 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 5 Practices of the Successful Leader Model the Way, be an example Shared Vision, forward looking Challenge the Process, change things for the better Enable Others to Act, believing in and equipping people Encourage the Heart, supporting, thanking, stretching People Management Excellence

10. 10 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Defining the right direction People Management Excellence

11. 11 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 SMART Objectives Specific Measurable Achievable Relevant Timescales People Management Excellence

12. 12 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Setting Objectives Objectives for Work Tasks Objectives to establish Carillion Values Objectives to ensure People Success People Management Excellence

13. 13 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Carillion Objectives Carillion ValuesPeople Success Factors Professional delivery Getting things done Planning & organising Achieving & doing Collaboration & openness Respect for people Makes relationships work Delivering together Sustainable profitable growth Business Focus Business awareness Customer service InnovationMaking things better Always improving Handling change People Management Excellence

14. 14 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Keeping our people on track People Management Excellence

15. 15 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Management Strategy Attract Develop Retain what makes you attractive as a manager ? People Management Excellence

16. 16 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Levels of Engagement People Management Excellence

17. 17 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Developing People 1.Keeping People on Track 2.Stretching & Improving People Management Excellence

18. 18 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Organising our Feedback how often should we give feedback? should we diary our feedback? how can we ensure that we ‘catch people doing something right’? how do we avoid surprises at the Performance Review? People Management Excellence

19. 19 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Successful Performance Review in flight feedback scheduled 1 – 1s team meetings building rapport peer feedback customer feedback measurements Performance Review People Management Excellence

20. 20 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Giving Informal Feedback I’d like to thank you for This is what happened This is what you contributed This is the effect This is what happened This is the effect It could have improved by (ask/tell?) Next time could you to encourage consider when, where and why to adjust People Management Excellence

21. 21 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Performance Scales Exceptionalcontinually exceeding requirements Very Goodmeeting all and often exceeding requirements Goodmeeting most but not all requirements Needs Improvement / Developing meeting some requirements Poormeeting few, if any requirements People Management Excellence

22. 22 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Dealing with difficult situations People Management Excellence

23. 23 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Confrontation based on facts specific, with examples observed not assumed prioritise, avoid ‘and another thing …’ People Management Excellence

24. 24 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Giving Negative Feedback 1.this is what happened 2.this is the immediate effect 3.if it continues to happen this is the long term effect 4.we need to agree a way forward 5.what is your suggestion? People Management Excellence

25. 25 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Tips on Negative Feedback choose time and place be prepared, get evidence cut to the chase let them speak focus on behaviour that can be changed don’t make value judgements one at a time People Management Excellence

26. 26 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Proactively developing our people People Management Excellence

27. 27 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Coaching Style fit approach to person and situation Directive / Tell Consultative / GROW Counselling People Management Excellence

28. 28 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Assessing if Counselling is Required don’t be nervous. encourage the other person to talk look for excesses of emotion and inability to use logic make an assessment of the severity of the case, and decide whether to continue coaching or whether to recommend specialist help always Empathise, never Excuse if counselling is appropriate be decisive, agree actions and follow up People Management Excellence

29. 29 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Directive Coaching break knowledge into chunks after each chunk apply a check of understanding allow time for practice review progress Skills List: planning & preparation technical knowledge clear & specific skills goals presentation of information use if answers reside in the coach and not in the coachee People Management Excellence

30. 30 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Non-Directive Coaching (GROW) Goal  agree topic and specific objectives Reality  where are we, invite self assessment with examples Options  how can we get there, their suggestions your suggestions Wrap Up  identify next steps and support Skills List: planning & preparation active listening open questions reflecting summarising tolerance of imperfection use if answers reside in the coach and in the coachee People Management Excellence

31. 31 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Planning our Coaching PersonTopic / SkillsDirectiveNon- Directive People Management Excellence

32. 32 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Bringing it all together People Management Excellence

33. 33 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 Next Steps 3 things to apply back in the workplace People Management Excellence

34. 34 in partnership with Goodfoot www.goodfoot.co.uk +44 (0) 1926 859 060 To download a copy of the slides please visit: www.goodfoot.co.uk/downloads/carillionpme.aspx Thank you.