1. Information Systems OUR MISSION: align, deliver and run IS like a business Northwestern Mutual Data Center Dave McGuffey Managed Deploy & Application Checkout Service

2. OUR MISSION: align, deliver and run IS like a business 2 Agenda  Managed Deployment and Checkout Services – Four Flavors 1.Morning Top Tier Application Checkouts 2.Weekend Maintenance Zones 3.Unplanned Maintenance and Deployments 4.Managed Deploy for Large Project Deployment Weekends

3. OUR MISSION: align, deliver and run IS like a business 3 Managed Deployment and Checkout Services To ensure that Infrastructure Changes and/ or Multiple Project Deployments do not negatively impact the Availability & Stability of Northwestern Mutual’s Business Critical Applications. Objective Four Flavors Morning Top Tier Application Checkouts Managed Deploy for Large Project Deployment Weekends Unplanned Maintenance and Deployments Weekend Maintenance Zones

4. OUR MISSION: align, deliver and run IS like a business 4 Morning Top Tier Application Checkouts  Checkouts of Top Tier Applications  Executed Daily Monday – Saturday 4:00 A.M. – 6:00 A.M.  Performed by the Data Center SCOPE SERVICE REQUEST  Not required. This is a standard service offering of the Data Center PROCESS DETAILS INPUTDocumented Checkout Procedure, Automated Checkout scripts OUTPUTUpdated Top Tier Application Checkout Spreadsheet PLANNINGOperations Review (OPREV) EXECUTIONData Center Services (CO3)

5. OUR MISSION: align, deliver and run IS like a business 5 Morning Top Tier Application Checkouts (continued) PROCESS EXECUTION MONDAY - SATURDAY Starts 4:00 AM Ends 6:00 AM  Top Tier Apps checkout  Data Center updates Top Tier App Checkout Spreadsheet

6. OUR MISSION: align, deliver and run IS like a business 6 SCOPE SERVICE REQUEST PROCESS DETAILS Weekend Maintenance Zones  All Infrastructure Changes deployed between 12:00 A.M. and 2:00 P.M. Sunday (IMZ & UMZ)  Executed every weekend (on Sunday)  Checkout of top tier business applications by owners  Not required. This is a standard service offering of the Data Center INPUTTech Services Change Memos (TSCM), Peregrine ServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar OUTPUTCheckout plan for Top Tier Business Applications PLANNINGOperations Review (OPREV) EXECUTIONData Center Services (COWKEND)

7. OUR MISSION: align, deliver and run IS like a business 7 Weekend Maintenance Zones (continued) PROCESS EXECUTION FRIDAY Starts 12:00 AM Ends 7:00 PM  Tech Services implements its scheduled changes between 12:00 A.M. and 2:00 P.M.  Top Tier Apps checkout  Data Center sends status reports at 6:30 A.M., 2:30 P.M. and 7:00 P.M. SATURDAY SUNDAY

8. OUR MISSION: align, deliver and run IS like a business 8 Unplanned Maintenance and Deployments SCOPE SERVICE REQUEST  Not required. This is a standard service offering of the Data Center PROCESS DETAILS INPUTTech Services Change Memos (TSCM), Peregrine ServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar OUTPUTCheckout plan for Top Tier Business Applications PLANNINGOperations Review (OPREV) EXECUTIONData Center Services (COWKEND)  All Infrastructure Changes deployed between 12:00 A.M. and 2:00 P.M. Sunday (IMZ & UMZ)  Executed every weekend (on Sunday)  Checkout of top tier business applications by owners

9. OUR MISSION: align, deliver and run IS like a business 9 MONDAY - FRIDAY Starts 8:00 AM Ends 8:00 PM  Unplanned Maintenance implements between 8:00 A.M. and 8:00 P.M.  Top Tier Apps checkout  Data Center sends status reports to Organization Unplanned Maintenance and Deployments (continued) PROCESS EXECUTION

10. OUR MISSION: align, deliver and run IS like a business 10 SCOPE PROCESS INITIATION PROCESS DETAILS Managed Deploy for Large Project Weekends  Multiple IS Project Deployment weekends  Deployment Communication Coordination across multiple project deployments  Checkout of top tier business applications by owners By Request to Operations Review (OPREV) 4 weeks prior to deployment weekend INPUTIS Planning Calendar, “word of mouth”, Tech Services Change Memos (TSCM), Peregrine ServiceCenter Client, Infra-CCB Agenda OUTPUTConsolidated Implementation Plan Consolidated Infrastructure Dependency List Consolidated Milestone List PLANNINGOperations Review (OPREV) EXECUTIONData Center Services (All Shifts)

11. OUR MISSION: align, deliver and run IS like a business 11 PROCESS EXECUTION FRIDAY Starts 8:00 A.M. Ends 10:00 P.M.  Project Teams start deployments  Data Center 24 x 3 deployment office: – Sends regular status reports on all projects over the weekend – Facilitates issue resolution – Facilitates discussions between project teams and tech services – Coordinates with top tier apps to checkout  Data Center sends final status report on Sunday evening SATURDAY SUNDAY Managed Deploy for Large Project Weekends (continued)

12. OUR MISSION: align, deliver and run IS like a business 12 Thank you for attending this session. Please fill out an evaluation form.