1. - 1 - Pot of Gold

2. - 2 - Newspaper

3. - 3 - Price tag

4. - 4 - Money Tree

5. - 5 - Merit Badges/Blue Ribbon

6. - 6 - File Cabinets and Folders

7. - 7 - Red Flag

8. - 8 - WHAT IS A BROWN PAPER? YOUR PARTICIPATION Please add yourYellowHighlights an opportunity to improve BlueQuestions, rebuttals to existing comments Green Highlights a strength to be preserved THANKS FOR YOUR HELP! Brown Papers are used to illustrate process flows in a high - touch, low - tech way. By incorporating the views of a broad cross- section of employees who participateportunities, and highlight focus areas for improvement

9. - 9 - ExpeditingInspection Expedite (woman), Inspect (man)

10. - 10 - Rework Man on Phone, Rework

11. - 11 - Salesman

12. - 12 - Checking Inventory

13. - 13 - PC, Phone

14. - 14 - Brown Paper Icon & Construction Engineers

15. - 15 - Three headed, Lady at PC, two people looking at pc

16. - 16 - Lady on phone, lady on phone

17. - 17 - Man leaning over man's desk, Man at desk with 2 monitors

18. - 18 - Man at desk on PC, man looking at calendar

19. - 19 - Man on phone, 3 men in meeting

20. - 20 - Man & woman talking, meeting icon

21. - 21 - Diploma

22. - 22 - Scales

23. - 23 - Printers

24. - 24 - Books

25. - 25 - Flowchart

26. - 26 - Office Support and Document Production Operations and Infrastructure Support 1.Replace the Sharp SF-8570 with a network addressable Canon or Xerox copies like a photo copier 2-sided, up to 11x17 Prints like a laser printer (IP address) $31,000 (Cannon/Xerox) 2.Put a laser color printer in the front office Marketing/Sales/ Legal/ Finance/ Executive $10,000 (HP8500DN) 3.Add a laser printer to the back office $3,750 (HP8100DN) 4.Add a LED Projection Camera to the Summit room, and fix the ceiling projection screen. $12,500 Electrical and Net Connections needed 5.Add document preparation equipment to the copier room. Binding Machine/Comb Hole Punch Laminator Tab Cutter $2,500 (Chesapeake Office Catalog) 6.We will also add a portable demo/TCU for each industry/General Manager $11,000 7.Scanner $3,700 (Ricoh)

27. - 27 - ServerApplications/UsersEst. Cost File/PrintFront Office$ 40,700 Executives Legal Finance Sales Marketing File/PrintBack Office$ 60,900 Development Operations File/PrintSystem Administration$ 48,300 All Operating Software Internal Config. Mngt. MISInternal MIS Applications$ 38,300 Sales Tracking (Place Holder) Solomon/Accounting Time Reports Help Desk eOriginal™ Application/Web and$ 42,600 eOriginal™ DB eOriginal™ system for Internal Use $151,100 Demo System Internal Use MS-Exchange e-Mail$ 48,100 Fax Services IntranetMS-IIS Server/Web Server$ 38,300 Web interface to MIS applications Net InterfaceInterface to WAN and Internet$ 41,100 Firewall/Intruder Detection Dial-in/2 DSL lines Hot Spare - not required if all servers have on-line recovery TOTAL:$509,000 ServerApplications/UsersEst. Cost File/PrintFront Office$ 40,700 Executives Legal Finance Sales Marketing File/PrintBack Office$ 60,900 Development Operations File/PrintSystem Administration$ 48,300 All Operating Software Internal Config. Mngt. MISInternal MIS Applications$ 38,300 Sales Tracking (Place Holder) Solomon/Accounting Time Reports Help Desk eOriginal™ Application/Web and$ 42,600 eOriginal™ DB eOriginal™ system for Internal Use $151,100 Demo System Internal Use MS-Exchange e-Mail$ 48,100 Fax Services IntranetMS-IIS Server/Web Server$ 38,300 Web interface to MIS applications Net InterfaceInterface to WAN and Internet$ 41,100 Firewall/Intruder Detection Dial-in/2 DSL lines Hot Spare - not required if all servers have on-line recovery TOTAL:$509,000 Servers and Their Intended Uses We will also Require: Engineering/integration services Warranty Maintenance Agreements, with on-site support

28. - 28 - Servers for Pilot TCU ServerApplications/UsersEst. Cost ApplicationeOriginal Server Application $ 42,600 Web Server Data BaseOracle Data Base $ 46,600 (w/ capacity to store 5000 deals) ApplicationeOriginal Server Application $ 42,600 Web Server Data BaseOracle Data Base $ 46,100 (w/ capacity to store 5000 deals) Certified PrintCertified print server $ 11,900 QMS PrinterProduces all Certified Prints $ 6,500 BackupCentral high capacity backup$ 18,000 RacksSafe container with power backup $ 19,800 TOTAL:$ 233,500 ServerApplications/UsersEst. Cost ApplicationeOriginal Server Application $ 42,600 Web Server Data BaseOracle Data Base $ 46,600 (w/ capacity to store 5000 deals) ApplicationeOriginal Server Application $ 42,600 Web Server Data BaseOracle Data Base $ 46,100 (w/ capacity to store 5000 deals) Certified PrintCertified print server $ 11,900 QMS PrinterProduces all Certified Prints $ 6,500 BackupCentral high capacity backup$ 18,000 RacksSafe container with power backup $ 19,800 TOTAL:$ 233,500 Candidate Vendors: Compaq/Inacom Data General Dell Coastal Candidate Vendors: Compaq/Inacom Data General Dell Coastal We will also Require: Engineering/integration services Warranty Maintenance Agreements, with on-site support Line of credit with vendors TCU Operations

29. - 29 - We will Need Infrastructure Changes to Accommodate the Planned Growth Total Staff, 8/1/9920 + D2 Development + Marketing Staff + Others Total Office Capacity53 + Mobil Sales Team Problem Statement: H2 accommodate and support 53 people in the Camden Yards Offices, and a mobile sales team Infrastructure Category: Telephones $12,000 Office Mobile Network $46,000 Internet Dial-in Work Stations $224,000 ExecutiveEngineer TestAdministrative Sales Printers $51,000 Copier/Printer/Mopier/ Color Printer Binding/Tab Cutter/Laminate Server$520,000 File/Print Front Office Mail File/Print Development (D1/D2)Web Server Finance/HRFirewall Infrastructure AdminDemo System eOriginal Application eOriginalData Base Facilities $58,000 Waverly New Computer Room. 4 Offices Alarm Service Contract $10,000 Systems Integration $25,000 Configuration Management $10,000 Operations and Infrastructure Support $956,000

30. - 30 -

31. - 31 - Bookshelf/Case

32. Findings Flags

33. - 33 - Customer Interaction

34. - 34 - Contract Infrastructure eOriginal™ Contract Infrastructure

35. - 35 - Customer Support

36. - 36 - TCU Operations

37. - 37 - Customer’s Internal Support

38. - 38 - Customer Using The System

39. - 39 - Audit

40. - 40 - Server Racks Internal ServersPilot TCUDevelopment Servers

41. - 41 - Office Equipment

42. Title Subtitle LocationDate