1. ISA Quality System

2. ISO9001-VISION2000 DNV (Det Norske Veritas) ISA Quality Manual Continuous improvement Manufacturing & control plans Procedures

3. ISA Quality System MANUFACTURING & CONTROL PLAN Material reception - Storage - Shipment PCB assembly & testing @ ECM (supplier) Electronic boards testing @ ISA Instrument assembly Instrument & reliability testing Instrument deliverydelivery

4. ISA Quality System MATERIAL RECEPTION-STORAGE-SHIPMENT Incoming inspection Critical components storage MSL (Moisture sensitivity level – JEDEC J ST020C) Warehouse climatic control Online T-H monitoring Vacuum – Barrier packaging

5. ISA Quality System PCB ASSEMBLY & TESTING @ ECM ICT – SPEA 4040 Flying Probe machine

6. ISA Quality System ELECTRONIC BOARDS TESTING @ ISA EPA (ESD protected area)ESD PACKAGING BURN- IN TEST (-10°C/60°C,30-85%RH, 24h)

7. ISA Quality System INSTRUMENT ASSEMBLY Data collection & analysis: “In God we trust…all the others bring data” (W.E. Deming) Production quality analysis on a monthly base assembling / testing & reaction plan assembling / testing & reaction plan

8. ISA Quality System INSTRUMENT & RELIABILITY TESTING Instrument testing @ ISA: On/Off (2min/50sec * 48 h) Burn-In (40°C, 24h, with loads) Automatic calibration Reliability testing: Packaging test: Drop + Random vibration Vibration testVibration test: Sine vibration + Shock

9. ISA Quality System AFTER SALES SUPPORT @ ISA: Complete traceability of all our products (sw/fw/hw revision) Overnight reply to SOS call 2 days average shipment time of parts 2 weeks average instrument repairing time Field return data analysis on a quarterly base Failure root cause analysis & corrective actions

10. ISA Quality System Quality at 360° CUSTOMER

11. ISA Quality System @ ISA we do care about quality QUESTION - COMMENTS - REQUEST Thanks for your attention!