1. Fund for Utility Service Emergencies (F.U.S.E) Presented by David Whitehouse Manager Customer Service Peterborough Utility Services Inc

2. F.U.S.E Ever Increasing Need Need for a Community Based Fund Strong Relationship with Housing Resource Centre The F.U.S.E. Fund was created….

3. F.U.S.E Agreement Signed between PUS and HRC Funding for Fuse from Multiple Donors PUS Customers Donate through On Bill Donations PUS Staff ongoing Fund Raising

4. F.U.S.E Provides Assistance to those who do not qualify for other Funds (A fund of last resort….) F.U.S.E has made a difference……. Preventing Service Disconnection Most Clients Receive One Time Assistance

5. David Whitehouse Manager Customer Service Peterborough Utility Services Inc Peterborough Distribution Inc. Thermal Storage Project

6.  290 Parkhill Social Housing Complex  20 Units Converted  Utilize Our Scada / Radio Control System Electrical Thermal Storage Heaters

7. Thermal Storage Heaters

8. Off Peak, On Peak and Mid Peak

9. Time of Use Rates Off Peak 3.5 Cents per kWh Mid Peak 7.5 Cents per kWh On Peak 10.5 Cents per kWh

11. The Savings? Each Converted Unit Saved $360 first year Not Much of a Winter….. $3600 to Convert Each Unit Over 100 Units have been converted Over $40,000 anticipated savings in next Heating Season 92% of Consumption Shifted to Off Peak Customer Satisfaction

12. Thank You ! David Whitehouse Manager Customer Service Peterborough Utilities Services Inc dwhitehouse@puc.org