1. Ambition in Action www.sit.nsw.edu.au Workforce Services Workshop

2. Ambition in Action www.sit.nsw.edu.au ydne

3. Ambition in Action www.sit.nsw.edu.au Workforce Development Guarantee Five Capabilities  Delivering workforce development services to enterprises  Using technologies to do business  Meeting the needs of diverse learners  Interpreting and customising Training Packages  Leadership

4. Ambition in Action www.sit.nsw.edu.au Sydney Institute Strategic Plan Towards 2012 Market Segments Vocational Enterprise Tertiary

5. Ambition in Action www.sit.nsw.edu.au Workforce Development Guarantee – Sydney Institute  Workforce Services Program  Recognition Services  Upgrading Skills  Top Up Classes  PD Activities

6. Ambition in Action www.sit.nsw.edu.au Recognition Services 1. Staff who have undertaken a range of pd activities and/or experience inside and outside the Institute and who have not received formal recognition. MyBusiness Program Mentoring/Coaching Internal auditing GVE OTEN trial eLearning/online delivery Customer Service

7. Ambition in Action www.sit.nsw.edu.au Recognition Services 2. Staff aspiring to and/or undertaking leadership roles Strategic management Leading Organisations Key Management Skills

8. Ambition in Action www.sit.nsw.edu.au Staff Upgrading Skills  Legislative and Institute requirements eg OH&S, Project Management, Record Keeping  Changes to Training Package or qualifications required for delivery eg Screen and Media (Interactive Digital Media)

9. Ambition in Action www.sit.nsw.edu.au Top Up Classes  Course being conducted AND competencies align to one or more of the five capability areas of the Workforce Development Guarantee AND a vacancy exists NB This does not apply to Cert IV TAA

10. Ambition in Action www.sit.nsw.edu.au Professional Development Activities  PD Calendar of activities (SydNet)  Aligned to key capability areas  Evidence towards recognition

11. Ambition in Action www.sit.nsw.edu.au Workforce Services Program Features:  Identified growth area  Workforce Services Team (minimum 3 staff)  Project – Work based  Facilitator/Mentor Resulting in:  Capability development  Business growth

12. Ambition in Action www.sit.nsw.edu.au Workforce Services Program Team capabilities include:  business literacy  building personal and external relationships  understanding client needs and Sydney Institute’s products and services  identifying and evaluating business opportunities  maintaining business relationships and managing projects  training needs analysis  customising and delivering learning programs

13. Ambition in Action www.sit.nsw.edu.au What is involve?  Focus area for growth (industry area)  Project identified ie, client and project focus  Team identified eg, teacher/s p/t, f/t, ADEP, BDO, support staff (minimum 3 staff members)  Team facilitator/mentor ie, staff member with a breadth of experience in providing workforce solutions  Commitment by CMT to support and advocate the Workforce Services Team

14. Ambition in Action www.sit.nsw.edu.au Resources Workforce Services Program site MyBusiness Program (outline, resources, activities) Project Plan/s Learning Plans Business Development Consultants Workforce Development Unit

15. Ambition in Action www.sit.nsw.edu.au How will we report and evaluate? Reporting: Fortnightly updates with Workforce Development Unit Evaluation: Most Significant Change (MSC) process  Expected/unexpected change  Skill development (including RPL)  Business growth/potential growth

16. Ambition in Action www.sit.nsw.edu.au What recognition is available? 17848 Statement of Attainment in Business Development in Vocational Education and Training  Build client relationships - myBUSiness:Opportunity knocks Build client relationships - myBUSiness:Opportunity knocks  Manage projects- myBUSiness:Running on schedule Manage projects- myBUSiness:Running on schedule  Use Training Packages to meet client needs - myBUSiness:Using the right gear Use Training Packages to meet client needs - myBUSiness:Using the right gear  Work effectively in vocational education and training - myBUSiness:On the move Work effectively in vocational education and training - myBUSiness:On the move

17. Ambition in Action www.sit.nsw.edu.au What’s our timeline?  Facilitators workshop 23/03/09  Facilitator develops a Project Plan – process for engaging the Workforce Services Team (draft underway 2/3/09)  Workforce Services Team meets with facilitator (Week of 30/03/09)  Workforce Services Team Project Plan developed and endorsed by CMT (week of 30/03/09)  Workforce Services Team project (7/04/09 – 30/06/09)  Recognition into Skills Set and Project completed (30/06/09)

18. Ambition in Action www.sit.nsw.edu.au Funding (per College)  Facilitators  50 hrs @ $91 = $4,550 (including workshop)  Team  Team meetings 3 members x 4hr @ $91 = $1,092  Funding to College  $5,642 (must be expended by mid June)  Recognition and enrolment (to teaching sections)

19. Ambition in Action www.sit.nsw.edu.au Workforce Services Program (1 per college/cluster)  Developing skills and capabilities in workforce solutions  Building business opportunities

20. Ambition in Action www.sit.nsw.edu.au

21. Ambition in Action www.sit.nsw.edu.au Activity 1 Appreciative Inquiry process

22. Ambition in Action www.sit.nsw.edu.au Appreciative Inquiry A strength based methodology that looks at:  What gives life to an organisation  What is working in an organisation David Cooperrider

23. Ambition in Action www.sit.nsw.edu.au Appreciative Inquiry APPRECIATE  Recognising the best in people and the world around us;  Affirming past and present strengths, successes, and potentials;  To perceive those things that give life (health, vitality, and excellence) to living systems. INQUIRY  The act of exploration and discovery.  To ask questions; to be open to seeing new potentials and possibilities.

24. Ambition in Action www.sit.nsw.edu.au If we look for what is best and learn from it, we can magnify and multiply our successes If we continue to search for problems, we will continue to find problems Appreciative Inquiry - simply put… Acknowledgement to Marie Jasinski for this slide

25. Ambition in Action www.sit.nsw.edu.au AI is a 4-D Cycle Phases of Appreciative Inquiry adapted from The Power of Appreciative Inquiry (Whitney and Trosten-Bloom, 2003) (reproduced from the Life Based Learning Research Report page 66) Acknowledgement to Marie Jasinski for this slide

26. Ambition in Action www.sit.nsw.edu.au Choosing a topic Topic selection  AI begins with development of a topic that will guide our inquiry and help us connect to the positive core  Since systems grow in the direction of our inquiries, topics become the seeds of the change we want to see happen  A topic can be transformational  Up to 3 topics are usually chosen to address one issue Adapted from OvationNet – David Cooperrider

27. Ambition in Action www.sit.nsw.edu.au Topic Ideas Sydney Institute will grow and prosper in the Enterprise market segment Sydney Institute staff will be passionate and excited about the Enterprise market segment Sydney Institute will gain market share nationally and globally in workforce solutions with enterprise/industry. Adapted from OvationNet – David Cooperrider

28. Ambition in Action www.sit.nsw.edu.au Discovery Discover and disclose positive capacity, until an organisation’s understanding is exhausted. (This ignites the ‘spirit’ of inquiry.) In pairs, interview each other (10 mins ea). Take notes Determine themes from group responses Adapted from OvationNet – David Cooperrider

29. Ambition in Action www.sit.nsw.edu.au Discovery What have you been doing to build positive work relationships with enterprise? What are some outstanding achievements? What have been positive outcomes for Sydney Institute? What skills capabilities do you have to enable you to do this? Adapted from OvationNet – David Cooperrider

30. Ambition in Action www.sit.nsw.edu.au Discovery What have you been doing to build positive work relationships with enterprise? Industry visits talking to employers Make sure happy with what delivering Keeping employers updated with compliant changes Networking with industry groups, professional associations, universities Involving industry in career days, sponsorships and events and Assessing students work Selection processes Teachers out in industry to maintain industry currency Encourage teacher to put in Right to Private Practice (keep up with skills) Adapted from OvationNet – David Cooperrider

31. Ambition in Action www.sit.nsw.edu.au Discovery What are some outstanding achievements? Leads to employment of students Sponsorships for graduation nights Partnerships with universities (exchange programs with overseas universities) Growing revenue (through commercial activities) Training has delivered corporate results and corporate accolades (benefits to coporation) Articulation pathways to universities Repeat business Recognition through industry to raise the Institute profile with industry now coming to us Sydney Inst. (Architecture, hospitality) Young Achiever Award for hospitality State medals etc recognition through industry Private/public partnerships Adapted from OvationNet – David Cooperrider

32. Ambition in Action www.sit.nsw.edu.au Discovery What have been positive outcomes for Sydney Institute? Change in thinking of some staff Gives opportunities for staff to develop Competitive advantage (between Institutes) Increased profile for Sydney Institute Differences in quality of RTOs (both other Institutes and private RTOs) Offering services (customer service attitude) Adapted from OvationNet – David Cooperrider

33. Ambition in Action www.sit.nsw.edu.au Discovery What skills capabilities do you have to enable you to do this? Being able to recognise possibilities Opportunities Leadership Industry knowledge Professional respect Increasing skills development Networking and contact skills Being tenacious and seeing no as a challenge Being flexible to service the enterprise Non confrontationalist in the face of competition Supporting to staff to encourage them to look for opportunities Ability to motivate others Professional development opportunities Adapted from OvationNet – David Cooperrider

34. Ambition in Action www.sit.nsw.edu.au Dream Imagining what might be possible to create a clear result-orientated vision for the future. Imagine a bold future. When we are clear about where we want to reach we become inventive about achieving it. Positive images lead to positive actions. Adapted from OvationNet – David Cooperrider

35. Ambition in Action www.sit.nsw.edu.au Dream  Envisage what Sydney Institute would look like where workforce services is the norm rather than the exception.  Non fund 1 revenue is greater than Fund 1 revenue  An integrated Institution where sections are not seen as sections but as a whole of organisation - an integrated organisation providing solutions  How can we help train your staff  Industry see us as the solutions to all their corporate workforce training and therefore we can embrace all the solutions.  We have a flexible and appropriate system to enable us to do this.  Borderless world = borderless system  Freedom to use whatever learning technologies we would like to use with full support.  Freedom to acquire technologies without compliance processes. Adapted from OvationNet – David Cooperrider

36. Ambition in Action www.sit.nsw.edu.au Design  Design improvements to our work teams or collaborative partnerships to assist the implementation of our dream.  Provocative statements are developed as bold statements of the future as if it has already happened. Adapted from OvationNet – David Cooperrider

37. Ambition in Action www.sit.nsw.edu.au Design  In pairs develop some provocative and bold statements of the future (workforce services) as if it has already happened eg; capabilities, systems, partnerships, business practices Adapted from OvationNet – David Cooperrider

38. Ambition in Action www.sit.nsw.edu.au Design  Bold statements of the future (workforce services) as if it has already happened Adapted from OvationNet – David Cooperrider Sections no longer seen as sections but working together to provide a range of products and services Colleges become like the Business Unit is now and the work reflects the same as what the Business Unit does now.

39. Ambition in Action www.sit.nsw.edu.au Destiny (Delivery)  Results through implementation and review.  If the AI process of positive transformation is supported through empowering employees to connect, cooperate and cocreate, the results will continue to surface in new, innovative and bold ways.  Plan innovation to achieve our dreams and design goals. Adapted from OvationNet – David Cooperrider

40. Ambition in Action www.sit.nsw.edu.au Destiny (Delivery)  What do I need to do/learn/understand to support my team achieve the dream? Know their capabilities Know who they are Sell the idea Navigate processes Remain positive Knowing roles and responsibilities Clear Scope Understand their directions Scheduling Identify at least one key outcome Adapted from OvationNet – David Cooperrider

41. Ambition in Action www.sit.nsw.edu.au Destiny (Delivery)  What can we do as a team to support the dream?  Network  Push boundaries  Communicate  Be prepared to listen  Don’t make assumptions Adapted from OvationNet – David Cooperrider

42. Ambition in Action www.sit.nsw.edu.au Destiny (Delivery)  What is my first step? Just do it! Adapted from OvationNet – David Cooperrider

43. Ambition in Action www.sit.nsw.edu.au Destiny (Delivery)  What do I need to do/learn/understand to support my team achieve the dream?  What can we do as a team to support the dream?  What is my first step? Adapted from OvationNet – David Cooperrider

44. Ambition in Action www.sit.nsw.edu.au Skills Book Activity

45. Ambition in Action www.sit.nsw.edu.au Scoping the project?

46. Ambition in Action www.sit.nsw.edu.au Developing the team Project Plan  Sydney Institute Project Plan Proforma Sydney Institute Project Plan Proforma  Business Proposal Template & Guide Business Proposal Template & Guide  Guidelines for Documenting Small Commercial Projects Guidelines for Documenting Small Commercial Projects  Small Project Plan Template & Guide and Risk Management Plan Template & Guide Small Project Plan Template & Guide and Risk Management Plan Template & Guide  Personal Learning Plan Personal Learning Plan