1. COACHING CONVERSATION MODEL CURRENTREALITYCURRENTREALITY THEGOALTHEGOAL Establish Focus Step 1 Step 2 Plan the Action Step 3 Remove Barriers Step 4 Recap Step 5 Discover Possibilities Coaching Through the Gap Coaching Skills Contextual Listening ® Discovery Questioning ® Messaging Acknowledging 2-1 1 Managing & Developing Your Associates

2. Role Play Demonstration

3. Managing & Developing Your Associates Breakout - Practice Coaching groups of 3 practice model based on your homework from last night no names!!!

4. Coaching - Approach to Resolving Conflict Understand the nature of conflict – characteristics (normal, options, never a lack of solutions). Reframe as a problem-solving process. Each party should listen to the other’s viewpoint and rephrase to their satisfaction. Explore options. Agree on a course of action…. Managing & Developing Your Associates