1. MichiganPharmacists.org

2. Strengthening SEI and Team Leadership Skills March 18, 2015 Presenter: Brenda J. Wagenknecht-Ivey, Ph.D CEO, PRAXIS Consulting, Inc. Webinar #2 – March Huddle

3. MichiganPharmacists.org Learning Objectives – Webinar/March Huddle 1. Increase your understanding of SEI competencies and strengthen your SEI skills 2. Enhance your ability to lead and develop effective patient-care and work teams. Follow-up/application discussion from ACE workshop!

4. MichiganPharmacists.org Rules of the Road for Webinars 1. “Huddle” is being recorded. 2. Discussion format - raise hand, mute/unmute you, submit questions, and may call on participants. 3. Please minimize outside noise; a headset is preferred if listening through VoIP. 4. Limit distractions – unplug, turn off, tune out…..

5. MichiganPharmacists.org

6. Social and Emotional Intelligence The ability to be aware of our emotions and those of others, in the moment, and to use that information to manage ourselves and our relationships. Page 15

7. MichiganPharmacists.org Social & Emotional Intelligence SelfOthers Aware- ness 1. Emotional Awareness* 2. Accurate Self Assmt 3. Personal Power* 14. Empathy* 15. Situational/Org. Awareness* 16. Service Ethic Manage -ment 4. Behavioral Self Control 5. Integrity* 6. Innovation & Creativity 7. Initiative & Bias for Action* 8. Achievement Drive* 9. Realistic Optimism 10. Resilience 11. Stress Management 12. Personal Agility* 13. Intentionality* 17. Communication* 18. Interpersonal Effectiveness* 19. Powerful Influencing Skills* 20. Conflict Management 21. Inspirational Leadership* 22. Catalyzing Change* 23. Building Bonds 24. Teamwork & Collaboration 25. Coaching & Mentoring Others 26. Building Trust* * Denotes competencies most important for leadership effectiveness Pages 16-17 Source: ISEI, 2010 – Dr. Laura Belsten

8. SUE

9. BOB

10. MichiganPharmacists.org

12. Describe your “team!” 1. Type of team 2. Age of team? 3. Characteristics – good, bad, and ugly!

13. Team Assessment and Checklist Pages 21-22

14. Team Assessment Sum the numbers: Total Score ÷ 20 = _______ (average rating) 5–6 Team has a clean bill of health. 3.5–4.9Team is experiencing some issues; it has symptoms that need treatment. 1–3.4Team is struggling – it is sick and needs intervention/medication. Page 22

15. MichiganPharmacists.org Challenges Leading Teams (from Workshop) 1. Not focused 2. Not on the same page 3. Lack of good communication 4. Disagreements; ineffective decision making 5. Problems motivating team members 6. Holding team members accountable when don’t have direct authority 7. Identify with other teams 8. Difficult personalities 9. Unwillingness to change; inflexibility

16. TEAM DYNAMICS: FRAMEWORK 1. CONTENT/TASKS Things the team needs to do 2. PROCESS How the team gets it done 3. RELATIONAL Relationships among team members WhatHow Goals Tasks Activities Outcomes Work Team Function (e.g., how members communicate, organize, work together, solve problems, make decisions) Page 19

17. MichiganPharmacists.org Five Phases of Team Development 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning

18. MichiganPharmacists.org

19. Announcements/Updates 1. Webinar - April 23 – 4-5 p.m. (Financial #2 with Reuben) 2. May Huddle – Date TBD 3. June 4 – Workshop #3 in Lansing 4. Oct. 2 – Final/Capstone Workshop – Graduation 5. Leadership Projects and Goals

20. MichiganPharmacists.org Thank you and ADJOURN! “See” you in April!

21. MichiganPharmacists.org