1. Steve Head President March, 2011 Student Engagement: Retention, Persistence & Success Lone Star College-North Harris www.lonestar.edu/departments/president/NASPA0311.ppt Steve Head President March, 2011 www.lonestar.edu/departments/president/NASPA0311.ppt

2. Lone Star College-North Harris Spring 2011 - 16,700 students 38%Hispanic 32% Black 20% Anglo 5%Asian 5% International 80% Low income 80% First generation in college

3. How We Think of Retention, Persistence & Success Connection Entry Progress Completion

4. Retention Starts at the Connection Destination College Outreach and Marketing SOAR (Student Outreach and Recruiting) Developing College Going Culture ABE, GED, ESL transitions Community involvement Parental engagement

5. Connection Black Male SummitDestination College Dia de la FamiliaHispanic Male Summit Latina ConferenceOpen House Pre-K DayWomen’s Conference

6. The First Year Experience P-K to High School Outreach Marketing Destination College High School Outreach Bridge Programs Dual Credit Early College, etc. Enrollment Process Apps, Assessment, Financial Aid Individual/Group Orientation Advising Session Registration First Day Of Class ADVISORS Academic Support Teaching and Learning Center Student Activities Advising – Next Term Registration EDUC 1300 Career Counseling Transition to Dvision Counselors or Advising Center After First Day Of Class After First Term Link to Task Force Early/ Repeaters Intervention Link to Task Force Early/ Repeaters Intervention COMPREHENSIVE STUDENT SUCCESS MODEL Link to Task Force Special Initiatives Gates State Initiatives Link to Task Force Special Initiatives Gates State Initiatives Link to Teaching and Learning Center SEA CENTER Link to Teaching and Learning Center SEA CENTER Link to Task Force AtD FoE Visioning Link to Task Force AtD FoE Visioning Link to Task Force Eng., Math, Biology Policy Review Link to Task Force Eng., Math, Biology Policy Review Link to Task Force Marketing, Community Outreach Link to Task Force Marketing, Community Outreach Link to Task Force Student Success Initiatives Link to Task Force Student Success Initiatives

7. LSC-North Harris College Connections Student Outreach Enrollment Management Admissions Process Financial Aid Mandatory Orientation EDUC 1300 ADVISORS Intrusive Advising

8. Academic Support Student Support Services Focus on student success Friendly, college environment Intrusive advising Student activities Child care Financial assistance Listening/talking Goal: Graduation and/or College Transfer Advising/ Counseling Center Academic Advisor Undecided Majors Crisis-Personal Counseling Career Counseling and Exploration Workshop Series Community Resources and Referrals Disability Services Teaching and Learning Center Tutoring Services Content Area - Targets high enrollment/high attrition courses Writing Center Math Lab Open Computer Lab Early Intervention System Early Alert Referral SEA Center - Success Encourages Achievement Success Coaches Supplemental Instruction English History Government Philosophy Sociology Psychology Economics Geology Chemistry College Algebra Biology Learning Center Tutoring Lab assistance Anatomy & Physiology Majors & Non-Majors Summer Bridge with Mentoring Workshop Series Assistive Technology Lab Access services for students with disabilities and faculty to utilize specialized ADA approved software and hardware Alternative formatting Magnification Scribes Tutoring Division Specific Initiatives Nursing Transition Remediation Plan MENS (Math, Engineering, and Natural Science) Repeaters Advising Career and Technology Division (CTD) Advisor and Tracking Database Medical & Health Sciences Pre-Professional Program Honors Program Division counselors Instructional Assessment Student Success Learning Framework No Late Registration Mandatory Orientation EDUC 1300

9. Advising System Academic Advisor  Activity matrix  Selection of FTIC cohort  One-on-one advising  Weekly contact  Training sessions  Veterans, Disabilities  Increases retention and persistence!

10. LSC–North Harris Measurable Minimum Performances for Advisors Establish list of FTIC students Ongoing throughout semester One-on-one personal contact with each cohort student at Ongoing least twice per semester Resource material given to each cohort memberDuring initial meeting/orientation Provide information on financial aid, LSC scholarships, and During initial meeting other scholarships at fastweb.com Place FTIC holds on cohort After Official Day of Record Retain FTIC hold at end of semester if GPA less than 2.0 After Official Day of Record E-mail cohort twice monthly Ongoing Phone calls to all cohort students twice per semesterOngoing Written correspondence (postcards, letters) to students’ By Official Day of Record home addresses Student-initiated meetings to discuss academic progress By eighth week of semester after receiving communications about “W” dates and student success Degree plan (EVAL) for each student at 2nd or subsequent meeting Prior to next registration Schedule 2 college-wide FTIC orientations and daily ongoing Prior to start of registration orientation sessions Aid in off-campus advising and recruitment of FTIC students at As needed local high schools Attend professional development meetings/conferences As needed Gather, calculate, and document information for final FTIC report After Official Day next semester

11. Advisors and Persistence Rates

12. Advisors and Completion Rates

13. Student Success Course Learning Frameworks  EDUC 1300 –Student Success course  Mandatory for students needing developmental work in two areas-Reading, Writing or Math.  Fall, 2012, will be mandatory for students needing devel developmental work in one area 

14. Teaching and Learning Center Referral to SEA Center (Success Encourages Achievement) Developmental Math – 56%Success (A,B,C) ALL students – 85%Completion Referral for tutoring but No Show – 28%Success (A,B,C) – 52%Completion Referral for tutoring and participate – 42%Success (A,B,C) – 88%Completion

15. Teaching and Learning Center Developmental English – 78%Success (A,B,C) ALL students – 83%Completion Referral for tutoring but No Show – 40%Success (A,B,C) – 80%Completion Referral for tutoring and participate – 61%Success (A,B,C) – 84%Completion 12 visits=100% success!!

16. Student Activities and Success Students involved in activities averaged: 5% higher completion 9% higher success 13% higher persistence Developmental students persisted by 12% more over the three terms.

17. Student Activities and Success

18. Evaluation/Assessment AtD, CCSSE, SENSE Foundations of Excellence Visioning Process (North Harris) Staff, faculty and community involvement Perception vs reality Adjunct Center for Excellence

19. Key Elements at Lone Star College-North Harris Advisors for FTIC Mandatory Orientation for all FTIC Student Success Course Teaching and Learning Center – Faculty centered – Funded – Supported – Data/results driven

20. Key Elements for Retention, Persistence and Success Establishing core values at institution Involvement of students, staff, faculty and community in framing the vision Right people who share the mission, passion and commitment Use of data to have “courageous discussions” about strengths and weaknesses Action