1. Enterprise Solutions Chandra Shekar Kakal Vice President and Head – Enterprise Solutions Chandra Shekar Kakal Vice President and Head – Enterprise Solutions

2. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Safe Harbor Certain statements made in this Analyst Meet concerning our future growth prospects are forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2004 and quarterly report on Form 6-K for the quarter ended June 30, 2004. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company. Slide 2

3. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Agenda »Overview »Yesterday’s Wisdom vs. Today’s Reality »Market Challenges Slide 3

4. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 »Overview »Yesterday’s Wisdom vs. Today’s Reality »Market Challenges Agenda Slide 4

5. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Enterprise Capability Unit …. Retail Auto & Aerospace Comm. Service Provider Banking & Capital Mkts. Energy & Utilities Hi-Tech & Discrete Mfg. Insurance & Healthcare Transportation & Services EuropeAPAC ENTERPRISE SOLUTIONS Slide 5

6. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …providing solutions and services on the enterprise value chain… Enterprise Application Integration (EAI) SUPPLIER ENTERPRISE CUSTOMER ERP – Enterprise Resource Planning SCM – Supply Chain Management CRM – Customer Relationship Management SRM – Supplier Relationship Management SRM/SCMERPCRM Business Intelligence (BI) Slide 6

7. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …with delivery reach across continents »Delivered projects in more than 25 countries spread across the globe »Americas »Europe »Middle East and Africa »Asia Pacific Consulting Services Sustenance Services Enhancements/ Development Version Upgrades Implementation / Rollout Slide 7

8. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 272 533 804 1,266 1,979 2,494 0 500 1,000 1,500 2,000 2,500 3,000 20002001200220032004Jun-04 14 38 65 92 145 160 0 20 40 60 80 100 120 140 160 180 20002001200220032004LTM Jun 2004 …growing at a robust pace ES Revenues No. of People CAGR 77% CAGR 68% Year $ Mn »Our growth over the years has helped us to take competition head on… Slide 8

9. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 »Overview »Yesterday’s Wisdom vs. Today’s Reality »Market Challenges Agenda Slide 9

10. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Myth around Package products broken Yesterday’s Wisdom… # 1: »Package related services are onsite centric Today’s Reality: »Package related services »Leverage Global Delivery Model »Apply CMM concepts Slide 10

11. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Global view vs. Local knowledge – a delicate balance Yesterday’s Wisdom… # 2: »Local needs of a country or a division are to be served by local consulting teams Today’s Reality: »Combination of global teams and local talent »Have an overview of the customer’s Global IT initiative »Maintain continuity and ‘walk’ with the customer »Cater to local needs Slide 11

12. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Servicing the global corporations by global teams Yesterday’s Wisdom… # 3: »Multiple maintenance and support teams »Different countries or different divisions »Different group companies Today’s Reality: »Global Shared Support Services »24 X 7 support to customers »Single support organization Slide 12

13. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 End-to-end service ensures bottomline responsibility Yesterday’s Wisdom… # 4: »Niche service providers for distinct needs Today’s Reality: »Collaboration to provide end-to-end offerings with a seamless team structure »Provides expertise across the entire IT spectrum including consulting and outsourcing »Predictability in customer experience Slide 13

14. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Change in Packaged product eco-system Yesterday’s Wisdom… # 5: »Outsourcing does not involve off-shoring Today’s Reality: »Major outsourcing initiatives expect off-shoring »Product eco-system is becoming offshore centric Slide 14

15. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Successfully executing strategies to generate business value Yesterday’s Wisdom… # 6: »Creating strategies and then executing them - difficult to practice Today’s Reality: »Expectation of complete ownership - ideas to execution Slide 15

16. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Agenda »Overview »Yesterday’s Wisdom vs. Today’s Reality. »Market Challenges Slide 16

17. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Large product vendors face challenges… »Large businesses not spending on full-suite ERP implementations »Uncertain market conditions accentuated by mergers and acquisitions »Investments being channelled to enhance existing applications for driving revenue and productivity gains »Adoption of technologies such as Service-Oriented Architectures and Web Services »Vendors investing in integration software platforms »SAP NetWeaver »Oracle 10g/9iAS Slide 17

18. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …the market opportunity is large “Although small and mid size businesses (SMBs) are relatively new users of offshore services, demand is increasing as services become more affordable.” Source: Gartner (Worldwide IT Services Market 2002-2007; Jan 12, 2004), Authors: Ellie Babaie, Kathryn Hale, Robert De Souza, Jacqueline Heng, Rika Narisawa ERP License Revenue and Scenario Forecast Million USD Source: Gartner (ERP License Revenue and Preliminary Forecast: Worldwide 1998-2008; March 2004;Author: Chad Eschinger Slide 18

19. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …for developing solutions to deliver business results… inTune suite of Upgrade Solutions BenefitsOneBusiness Application enabled IntegrationIntegration Competency Center SAP OracleDistributed Order ManagementPackage Assurance PeopleSoftSiebel Slide 19

20. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Enterprise Solutions Progeon Infosys Consulting Package Implementation & IT support driven by Functional Expertise & Delivery Excellence Reducing the cost of Operations by effective use of Outsourcing Providing High-End Consulting to enable clients gain Competitive Advantage ES IC BPO By providing End-to-End solutions through collaborations Slide 20

21. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 Meeting challenges posed by the pace of growth… ES University, Hyderabad »Training consultants to meet supply constraints of ERP recruitment »Focus on: »‘Boot Camp’ Training »Continuous knowledge acquisition and transfer »Building knowledge assets like tools, methodologies, templates etc. Slide 21

22. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …with strong alliances and relationships »Joint business plan with identified milestones »Periodic reviews of the plan »Focus on new generation product lines and versions »Closer interaction between product development teams and Infosys consultants Slide 22

23. Analyst Meet 2004 | New Game. New Rules.© Infosys Technologies Limited 2004-2005 …for bringing enhanced value to our clients Ensuring rapid growth by »Riding on ‘New Game. New Rules’ »Collaborative end-to-end service offerings »Taking advantage of global teams »Providing Value-added solutions »Managing supply constraints Slide 23

24. Thank You