1. AGIFORS – Airline Update LH AIRLINE REVIEW Helmuth Eggeling FRA ID/F New York, 27. May 2003

2. LH AIRLINE REVIEW 2003 NEW YORKSeite 1 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT Agenda –IT Organisation –CMS Overview –Crewportal Overview –Update of our applications. –New Applications AGIFORS – Airline Update Lufthansa Airline Review CMS bei FRA ID/F

3. LH AIRLINE REVIEW 2003 NEW YORKSeite 2 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT IT Organisation 2000 – 2003 for the CMS –2001 centralized in Flight Operations  FRA IO/C –End of 2001 centralized in LH Passage  FRA IB/F CMS (IO/C) and Flight Operation Department (IO/O) now one unit –2003 transfer to another IT Department (Network / Marketing)  FRA ID/F AGIFORS – Airline Update Lufthansa IT Organisation CMS bei FRA ID/F

4. LH AIRLINE REVIEW 2003 NEW YORKSeite 3 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS – Airline Update LH CMS Overview CMS bei FRA ID/F

5. LH AIRLINE REVIEW 2003 NEW YORKSeite 4 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS – Airline Update LH Crewportal Overview CMS bei FRA ID/F

6. LH AIRLINE REVIEW 2003 NEW YORKSeite 5 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH Main Applications - UNIX CMS bei FRA ID/F PAC with APC (CARMEN) –PAC Version 7.0 in production –PAC Version 9.0 in test CAS with ACA (SEMA and Kernel) –CAS Version 4.8 in production –CAS Version 5.0 in test –ACA in test with new specific rules DAYSY (SEMA and Kernel) –DAYSY Version 5.0 in production / now used also by CONDOR and LCAG and all users – not only DtD users –DAYSY Interface to STORM (Aircraft / Maintenance Tool for DtD) –DAYSY Version 6.0 in test

7. LH AIRLINE REVIEW 2003 NEW YORKSeite 6 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH Secondary Applications - UNISYS CMS bei FRA ID/F CRN - Crewdata (UNISYS / LSY) –No major updates CRM – ORA DB (UNIX / LSY) –Contineous updates PAT - Pairing (UNISYS / LSY) –No major update –More in use for worldwide information and interfaces to other IT Systems –Better Interface to STORM (Aircraft / Maintenance Tool for DtD) PPT - Personal Pairing Information (UNISYS / LSY) –Crew Check-In for bases outside FRA and Crew Hotel Management

8. LH AIRLINE REVIEW 2003 NEW YORKSeite 7 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH Secondary Applications - UNIX CMS bei FRA ID/F COMPAS - Manpower Planning COC (LSY) –Major updates and corrections –Review for Optimization Tools CALSY - Accounting System (LSY) –No major update VAC - Vacation (LSY) –No major update TNG - Training COC (LSY) –Major update for the use of this system – under special review

9. LH AIRLINE REVIEW 2003 NEW YORKSeite 8 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH Crewportal - UNIX and LINUX CMS bei FRA ID/F Crewportal with CRA / FBT and WORKPAD –Major updates presented on Wednesday by Helmuth Eggeling –CCI - Crew Checkin –Workpads for Pilots (LH and CLH) and now also LCAG –Workpads for PU incl. FLYNET as a trial –Crew Check-In for bases outside FRA CRS/K (Kernel and LSY) –New Requestsystem for CABIN with contineous major updates –Quality request included CRS/C (Kernel and LSY) –Used also by LCAG and CONDOR

10. LH AIRLINE REVIEW 2003 NEW YORKSeite 9 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH Crewportal - UNIX and LINUX CMS bei FRA ID/F UTS/K (LSY) –New Requestsystem for CABIN to interchange vacation BWS/K (LSY) –New Requestsystem for PU to change positions TRS/K (LSY) –New Parttime Requestsystem for CABIN –Under review for COC

11. LH AIRLINE REVIEW 2003 NEW YORKSeite 10 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH CMS – future activity and plans CMS bei FRA ID/F Crewportal with CRA / FBT and WORKPAD –New Approach for the Requestsystem for COC and CABIN (based on CRS/K) –MPG  more influence ot the roster by the crews Planning Phase –Planning process will be reduced from 7 weeks to 5 weeks (2003 / 2004) –Use of the tools with adaptations or new development (MPG) Updates of the CMS –Contineously enhancements of all CMS products

12. LH AIRLINE REVIEW 2003 NEW YORKSeite 11 FRA ID/F, 27. May 2003 LH AIRLINE REVIEW 2003 New York.PPT AGIFORS LH CMS CMS bei FRA ID/F Thank you