1. Technology Strategies for the Hospitality Industry© 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Computing Essentials Chapter 3

2. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Interview William P. Fisher Darden Eminent Scholar Chair Rosen School of Hospitality Management University of Central Florida Past President of AH&LA

3. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Interview (cont.) Skills needed for a recent graduate:  Good attitude  Experience  Knowledge of Industry Particulars i.e., RevPar  Can be productive and see big picture

4. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 Interview (cont.) Career advice  Stay on cutting edge  Gain management skills-coaching  Learn what you don’t know about your organization

5. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 1. Introduction What is a computer? How does it work? What is under that cover?

6. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 2. System InputProcess Output Data vs. Information

7. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 2. Bits, Nibbles, and Bytes (cont.) Binary Digits On/Off: 1/0 Byte:Bit 8:1 ASCII – American Standard Code for Information Interchange 01000011011000010111001001111001 =Cary

8. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 2. Measurements (cont.) 1024 bytes = 1 kilobyte 1024 kilobytes = 1 megabyte 1024 megabytes = 1 gigabyte 1024 gigabytes = 1 terabyte

9. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 2. Analog vs. Digital (cont.) Analog = sine wave (continuous) Digital has only two states  High Voltage (1) and Low Voltage (0) Analog and digital can be used in conjunction with one another for greater efficiency

10. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Hardware Physical equipment of the computer system Required Components  Input/Output (I/0) Devices  Central Processing Unit (CPU)  External Storage Device

11. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Types of Computers (cont.) Palmtop Laptop Desktop Server Supercomputer

12. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Hardware Terms (cont.) Motherboard (PCB) Central Processing Unit (CPU) Memory  RAM (Random Access Memory) DRAM (64 bit DIMM)  ROM (Read Only Memory)  Flash Memory Peripherals

13. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Storage (cont.) Hard drive Iomega ® Zip Drive Floppy CD-ROM/R/RW DVD/R/RW Compact Flash/Smart Media/Sony ® Memory Stick USB Drive

14. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Displays (cont.) Cathode Ray Tube (CRT) Liquid Crystal Display (LCD) Plasma Sharpness Display Mode (Color) Dot Pitch (DPI) Pixels

15. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. Central Processing Unit (CPU) (cont.) Register Arithmetic Logic Unit (ALU) Control Unit Data Storage Get Instructions Decode Instructions Execute Instructions Store Results

16. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 3. I feel the need for speed! (cont.) The speed limit of a computer’s microprocessor or bus (the circuitry)  Megahertz (MHz) 1 MHz = 1 million cycles per second  Gigahertz (GHz or Gig) 1 Gig = 1 billion cycles per second

17. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 4. Software Programming Languages Operating Systems Applications Integrated vs. Interfaced

18. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 5. Operating System Starts the computer (BIOS) Limits direct hardware contact Graphical user interface (GUI) Manages the processing of programs Advance processing features Manages input and output devices Manages filing operations and storage

19. Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458 6. Summary Understanding technology critical “People” provide the information Quality software provides the value Additional Resources www.howstuffworks.com www.cnet.com www.upside.com