2. Supply of Water Disposal of Sewerage Storm Water Drainage Dhaka WASA, an autonomous body, started its journey with the mandate to effect

5. Unplanned City Development & Informal Settlement Switching to Surface Water from Under Ground Water Large Investment Funding Demography of Dhaka City Pollution of Surrounding Rivers

6. Area : Dhaka & N’ngonj City With Peripherals Currently Served : Dhaka & Narayangonj City Population : 12.5 Million Water SupplyDescription Total Coverage (Population)About 100 % Demand Quantity2,250 MLD Production Capacity2,420 MLD Deep Tube Well672 Nos. Surface Water Treat. Plant04 Nos. Length of Water Line3,036 Km Registered Consumer320,773 Nos. Public Standpipes1,643 Nos. VII II III IV V N. Gonj X IX VIII VI I

7. Presently :  From Surface Water Sources 22%  From Ground Water Sources 78%

8. Name of Project Water Prodn (MLD) Investment (M. US$) Saidabad Phase III 450500 Padma-Jashsaldia450450 Gandharbpur500700 Total1,4001,650

10. http://www.powerpointbackgrounds.com Transparency, Accountability & Chain of command Transparency, Accountability & Chain of command Mind Setup Change Institutional Reform for Capacity Building Institutional Reform for Capacity Building Cost Effective Management Customer Service Excellence

11. http://www.powerpointbackgrounds.com Sustainability of Utility Organization Large Investment Access of Water to the Poor People Shifting UG Water To Surface Water To Make Dhaka WASA Profitable

12. Traditional Mind Setup Bureaucracy Lack of Transparency Trade Union Vested Interest

13. Increase of Water Production Achievements Reduction of NRW Call Center “WASA Link-16162” Improvement of Operating Ratio Real Time, On-Line Billing System Improvement of Billing & Collection CBA – Mgt. Improved Relationship

14. Paperless e-Bill payment Optimization of workforce Networking Home & Abroad Improvement of Chain of Command Water & Sanitation Facility in LIC GIS Based Management Info. System..............Achievements Sensitization of City Dwellers

16. Total Population : 3 Million Existing Pp n Coverage :1.7 Million Informal/no connection:1.3 Million

17. Two types of Initiative of DWASA for LIC Sector :  DWASA own model since 2005 o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)  DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007 o DWASA along with WB experts is still trying to Adopt such innovative model Two types of Initiative of DWASA for LIC Sector :  DWASA own model since 2005 o Different NGO’s are working as a co-partner of DWASA (more than 90 scheme)  DWASA tries to adopt more innovative model Under DWSSP financed by the WB since 2007 o DWASA along with WB experts is still trying to Adopt such innovative model

18. Water connection through NGO/CBO Internal O&M functions by CBO Water main line connection & O&M functions by DWASA Monitoring the activities of CBOs

21. Opening Water Point for Informal Settlement for Informal Settlement Opening DTW for Informal Settlements Some Initiatives of DWASA

22. Toilet for Disable Toilet facility in Informal Settlements

33.  Full Computerized Billing System  Easy & Authenticate Bill Payment Sys.  Monthly Billing In Time  Bills Sent Out – More Than 99%  Revenue Collection – More Than 95%  Water Supply 24 x 7  Improved Quality Testing Procedure  Operating Ratio 0.66 FFull Computerized Billing System EEasy & Authenticate Bill Payment Sys. MMonthly Billing In Time BBills Sent Out – More Than 99% RRevenue Collection – More Than 95% WWater Supply 24 x 7 IImproved Quality Testing Procedure OOperating Ratio 0.66

34. SL Subject Area Performance of 2008 Benchmark Standard Achievements Dhaka WASA (Fin. Year) 2010-‘112011-‘122012-‘13 1NRW40.3825.0033.0729.5726.66 2 Bills Sent Out 93.0099.5097.5698.8699.00 3 Revenue Collection 64.5095.0094.9693.3695.00 4 Debt Age / Receivable 14.583.007.545.785.46 5Manpower16.2012.009.118.869.16 6 Operating Ratio 0.900.650.780.660.66