1. Tackling work-related stress Helen McGill Work-related stress team HSE. Visit the Management Standards website at: www.hse.gov.uk/stress/standards Health and Safety Executive

2. Dan’s story: feeling the pressure Difference between pressure and stress Changes to management and protocol led to excessive pressure=stress It is important to understand what stress is and what causes it

3. Dan’s story http://www.hse.gov.uk/stress/video/danstory 1.htm

4. The truth about work-related stress No one definition but plenty of Google entries! HSE defines work-related stress as: “…the adverse reaction people have to excessive pressure or other types of demand placed on them.”

5. Stress at work cannot be ignored Last year, around 415 000 people in Britain believed that they were experiencing work-related stress at a level that was making them ill Nearly 10 million working days lost in Britain Employees will be less productive if they come to work feeling stressed

6. What does it mean for business? Increased sick absence One case can lead to an average of 30 days off work Poor productivity Staff not working to their full potential

7. What the law says Legal duties under two pieces of legislation: -The Health and Safety at Work etc Act 1974 –Management of Health and Safety at Work Regulations 1999

8. Management Standards The Standards are designed to: Help simplify risk assessment for stress Encourage partnership working Allow benchmarking against other organisations

9. HSE approach Encouraging organisations to take action No prosecutions but Improvement Notices HSE does not expect removal of all pressure from the workplace!

10. LA enforcement activity Most activity has concentrated on the financial sector Examples of effective Local Authority inspection activity in the City:  Tower Hamlets  City of London  Westminster city council

11. Let’s revisit Dan http://www.hse.gov.uk/stress/video/danstory 2.htm

12. Dan’s story What went wrong?  No action taken by Dan’s manager  Manager did not know what signs and symptoms to look out for  He assumed Dan would approach him without encouragement

13. Dan’s story What went right  Manager understood more about Dan and his role  Dan knows he can talk to his manager about any issues  Addressed workload/other causes of stress  Involving staff in actions

14. Management Competencies When Dan’s manager took appropriate action, he displayed competencies that are effective in identifying and tackling in his staff: RESPECTFUL AND RESPONSIBLE: MANAGING EMOTIONS AND HAVING INTEGRITY MANAGING AND COMMUNICATING EXISTING AND FUTURE WORK MANAGING THE INDIVIDUAL WITHIN THE TEAM REASONING/MANAGING DIFFICULT SITUATIONS

15. The role of the line manager Line managers – the first line of defence Investment is need to give managers the skills they need Line manager competency tool – HSE website www.hse.gov.uk/stress/mcit.htm

16. Work-related stress website

17. What works? The Blackpool Way Oxfordshire County Council work with schools See HSE website for new case studies

18. A year on: HSE strategy HSE’s new strategy for the health and safety of Great Britain Reinforces the principles of the Health and Safety at Work Act 1974 Key themes include: the need for strong leadership, building competence, involving the workforce

19. What next? Stress remains a big problem Line manager competency – the first line of defence Management Standards – tell us about your experiences

20. For more information… Visit HSE’s stress at work website www.hse.gov.uk/stress Contact the Stress Team Helen McGill – 0151 951 3627 helen.mcgill@hse.gsi.gov.uk