1. Case Management A Service Delivery Strategy

2. Philosophy of Case Management A person must be motivated to change An individual must perceive something to be a barrier before it can be resolved Case Management must be client centered Documentation is critical

3. Philosophies (Cont.) A service provider must work from the belief that most people want to succeed Service Providers should never tackle anything they have no expertise in or is not part of their job It is important to confront tough issues

4. Philosophies (cont.) Goal setting is necessary and difficult A plan of action is needed for structure Never promise total confidentiality Follow up ensures success

5. Time management and decision making Assume: ◦1. Every person varies in the amount of support they require ◦2. The more support they need, the more time the DVOP will take to work with this person ◦3. Support can include a variety of services ◦4. This can be a tool to use with your manager

6. 4 Step Goal Setting Process 1. Change Problem Statements into Goal Statements ◦Applying S-M-A-R-T Specific-Measurable-Attainable- Realistic-Trackable 2. Brainstorm Solutions and Options ◦Balance options with reality 3. Choose One or More Options 4. Sequence Services and Options on the IEP 1. Change Problem Statements into Goal Statements ◦Applying S-M-A-R-T Specific-Measurable-Attainable- Realistic-Trackable 2. Brainstorm Solutions and Options ◦Balance options with reality 3. Choose One or More Options 4. Sequence Services and Options on the IEP

7. Case Notes  DATE anything you write  QUOTE exactly as stated  Recognize PERTINENT information  Write in SPECIFIC, OBSERVABLE and MEASURABLE terms  If your OPINION, say so  DATE anything you write  QUOTE exactly as stated  Recognize PERTINENT information  Write in SPECIFIC, OBSERVABLE and MEASURABLE terms  If your OPINION, say so

8. Example statements 1/5/XX Bill came in looking a mess and stressed out. 1/XX Mark was angry at the world today Olivia was late AGAIN! 1/5/xx John said he felt like killing someone. 1/5/xx Marsha is not cooperating.

9. Follow up with the client and service providers How often do you call? How often do you visit in person? Who do you talk to? What do you want to know? How long should this take?