1. Presented by: Carolyn Eagen Consultant Top Talent. Remarkable Results.

2. A substantial portion of our communication is non verbal Often we communicate in non verbal ways using groups of behaviors. Facial expression Gestures Body Language and Posture Eye Gaze Appearance

3. We are judged by… We judge others by… Who What When Where How Communication is… verbal and non-verbal We interpret the message and make inferences (often conclusions) based on our observations and experiences with communication processes

4. Quality Communication… Why? Reduces conflict Helps in achieving goals Strengthens relationships Improves job Satisfaction Helps to save time Easy promotions/negotiations

5. Your reality may not be their perception

6. 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 1 DRAW YOUR IMPRESSION OF YOUR PROFILE BELOW! Each pair of Omnia columns measures a preferred behavioral trait (level of assertiveness, communication/thinking style, pace and need for structure). As one column in the pair rises, the other falls. Fill in a maximum of 6 blocks per pair. The column with the most blocks is the preferred behavioral tendency within that pair. Top Talent. Remarkable Results.

7. Level of Competiveness “Me” Oriented Assertive Self Starting Enjoys a challenge “We” Oriented Collaborative Helpful Prefers stable salary/guaranteed hours

8. Natural/Preferred Communication Style Socially assertive Good at developing instant rapport Needs recognition Intuitive decision maker Analytical / Thinker Good listener and observer Wants proof and answers Objective decision maker

9. Pace and Adaptability Likes Variety Multi-tasking Handles interruptions and changes easily Can get bored with too much predictability Likes Routine Methodical Prefers to do one thing at a time Stressed with last minute changes

10. Need for Structure Likes Independence Decisive Delegates comfortably Resilient to rejection and criticism Likes Structure/Guidelines Detailed oriented / accurate Cooperative Reluctant delegator

11. Facilitating Authentic Communication Observation When you _____ Feeling Are you feeling ____ Need Because you need ____ Request Would you like me to _____

12. Putting it all together

13. Elements of Authentic Communication Take responsibility Be clear Listen Tell the truth/work with facts Don’t over-generalize Be consistent Personal Inventory

15. Top Talent. Remarkable Results. Your People. Discover Them. Understand Them. Evolve Them. For more information, contact Carolyn Eagen, Consultant Direct : 813-280-3030 ceagen@omniagroup.com www.omniagroup.com Facebook.com/omniagroup Twitter.com/omniagroup LinkedIn.com/in/omniagroup