2. NONVERBAL COMMUNICATION
Def: Is the sending and receiving of messages without the use of words.
Between 65-90% of messages are nonverbal.

3. Non-verbal Communication
Are the messages that are sent through body language and facial expressions
Has the potential to send a message opposite to what is trying to be communicated

4. NONVERBAL COMMUNICATION
We communicate nonverbally whether we intend to or not.
Even silence can be called nonverbal communication.

5. Non-verbal Communication
Includes the following:
eye contact
facial expressions
gestures
posture and body orientation
proximity
paralinguistic
humor

6. Eye Contact
Establishes credibility with the audience by allowing the people to know the speaker is sincere
Helps spark an interest with the topic
Creates an inviting atmosphere for the audience

7. FACIAL EXPRESSIONS Def: Movements of the eyes, eyebrows, and mouth
Help express feelings and emotions
Set the tone for the conversation
a simple smile can send a message that is inviting and happy to the audience

8. Facial Expressions
Can provide feedback on the information that is being communicated
A look of confusion during a conversation can help the speaker realize that they need to go back and explain the information further and clarify any questions

9. Our thoughts are reflected in our faces
Approval or Disapproval
Interest or Disinterest
Understanding or Misunderstanding

10. GESTURES Movement of the arms, hands, and fingers
Can be used to highlight an
important statement in the
speech

11. Gestures
Are required in communication, otherwise the speaker is seen as unanimated and boring
Should be used appropriately to emphasize certain words or phrases
Create a more interesting appearance

12. Gestures help show enthusiasm
Be careful - too many gestures can be distracting!

13. Proximity Is the distance from which the speaker is to the audience
Differs from culture to culture
The speaker’s distance should be close enough to the audience to maintain their attention, but far enough to not invade the audience’s space

14. Example
Usually in a conversation with two American people, whom are familiar with each other, they stand about 1 to 2 feet away from one another.
Fun Fact: Using an “indoor voice” is done when standing 12 to 36 inches from the other person.

15. Paralinguistic
Consists of tone, pitch, rhythm, loudness and inflection of voice
Requires practice to reach the correct volume, tone or pitch for a
presentation
each presentation style will vary
finding the appropriate tone, pitch, rhythm, volume and inflection is key
can be used to convey emotion
Fun Fact: The most common mistake for most people is being monotone.

16. PITCH The highness or lowness of a voice
Inflection – the rising or falling of pitch
Adds variety
Emphasizes feeling
Gives meaning to the message
One pitch = monotone = boring = snoring

17. RATE How fast or slow a person talks Slow down to emphasize a point
Varying speeds can help keep the listener’s attention

18. VOLUME The loudness or softness of a voice
When emphasizing a point, speak loudly.

19. ARTICULATION
Making sure that every syllable of a word is pronounced correctly
Examples:
Good Morning – Morn’n
Did you eat? – Dijeet?

20. PAUSES Can create a dramatic effect Adds emphasis
Allows time for the listeners to think
Develops suspense

21. Humor Is discouraged in certain settings
Can be used as a simple way of breaking through the stress in a room
Allows for a more friendly approach

22. Posture and Body Orientation
Communicates countless messages just by walking, talking, standing or sitting
Should be done so the speaker appears approachable and friendly rather than distant or rude
Can be distracting if the speaker sways back and forth or is constantly pacing the stage
Fun Fact: Using open body language, such as uncrossed arms and legs, sends the message of being more positive and open to the message.

23. A. Positive Body Language
Relaxed posture
Arms uncrossed,palms open
Good eye contact
Nod agreement
Smile at humor
Lean closer
Use gestures

24. B. Negative Body Language
Body tension, wrinkled brow clasped hands
Folded arms
Hands near mouth
Fidgeting
Yawning