1. 1 Modernization of Statistical Business Process via a World Bank Project at General Statistics Office of Vietnam (GSO) International Seminar on Modernizing Official Statistics Meeting Productivity and New Data Challenges 24-26 October, 2013 Tianjin, China

2. 2 Outline Brief overview of GSO Old way of statistical process implementation at GSO Overview of WB “Modernization of GSO” Project Benefits/deliverables from Project Challenges/Further activities

3. 3 Brief overview of GSO Statistical system in Vietnam is a combination of centralized and decentralized mode:  General Statistics Office (GSO) is vertically organized with 3 levels: central (HQ in Hanoi), provincial (63 PSOs) and district (700 DSOs)  Statistics Offices/units in line ministries GSO’s main function and duties:  coordinator of statistical activities in the country  responsible for producing major official social-economic statistics (142 out 350 National Statistical Indicators, covering various subject matter areas) GSO’s staff:  around 6000 persons, of which 300 working at HQ

4. 4 Old implementation way of statistical process at GSO Before 2009, GSO produced statistics by the following ways: Vehicle of data collection: – Surveys and reporting system: mainly used – Administrative data: rarely used for statistical purposes Method of data captures : – Keyboard entries Modes of data dissemination : – Printing papers – Website – CD/DVD

5. 5 Overview of WB sponsored “Modernization of GSO” Project Since 2006, under sponsor of World Bank and the Government of Vietnam, GSO has been granted a project named “Modernization of GSO” Project. It is one of five sub-projects under the Project “ICT Development in Vietnam” funded by World Bank with 5 Project Implementation Units: 1. Hanoi People’s Committee 2. Ho Chi Minh City People’s Committee (then moved to Ministry of Foreign Affairs) 3. Da Nang People’s Committee 4. Ministry of Information and Communications 5. General Statistics Office (GSO)

6. 6 Overview of Project (DCA – Development Credit Agreement) DCA has come into effect since 01 June 2006. Closing date of the project: 30 June 2013, then extended to 31 December 2013 The total fund for “ICT Development in Vietnam” is about USD 88.6 million The budget of GSO Modernisation Project is around USD 21.7 million – ODA : USD 21.2 million – Government of Vietnam: USD 0.5 million

7. 7 Overview of Project (Category) Category Fund (Mil. USD) Goods (installation, operating, maintenance…) 16.9 Training and workshop1.4 Consultancy service2.9 Total21.2

8. Overview of Project (the role) The Project plays an crucial role in GSO  It is one of major pillars for the organization development, for success of the Strategy for Development of Vietnam Statistics Period 2011- 2020 with a Vision up to 2030.  It offers business tools and environment for GSO to improve its products and services for public so that data is more reliable, transparent, timely, and accessible. 8

9. Benefits/deliverables from Project 9 An Enterprise Architecture (EA) is build in 2010 Business architecture (BA) Information architecture (IA) Application architecture (AA) Technology architecture (TA) Governance system GSO is considered as the first government agency in Vietnam to create EA

10. Benefits/deliverables from Project… 10 An ICT – Assisted business process is introduced  A seven stage – business process model (Stat requirement identification, preparation (design and build), collection, processing, analysis, dissemination, archiving) is setup  An application named SSIC (System for Statistical Information Collection) covers the first 3 stages of business process model  An application name SH (Statistical Hub) covers the 4 last stages of business process model  SSIC and SH integrated into one unified system to give highly ICT - supported vehicle for production business, at first at 2 pilot domains: ICP survey and Enterprise survey.  Data Mining and Business Intelligence Tools is provided

11. Benefits/deliverables from Project… 11 An ICT network infrastructure is installed within GSO  An Wide Area Network network (VPN) for the whole system connects HQ, 3 ICTs and 63 PSOs together as one intranet system  A dissemination portal Data collection and processing solution are supported Scanning technique applied to reduce overall period of data processing for Censuses:  2009 Population Census : 8 months reduced (with support from outsource)  2011 Rural and Agriculture Census: 10 months reduced (without support from outsource) E-form and Web-form piloted at some subject matter departments

12. Benefits/deliverables from Project… 12 Equipment and software are upgraded Acquisition of windows-based 1806 PCs, 100 notebooks and 79 printers for 3 local ITCs and 63 PSOs Installation of up-to-date Office softwares (MS Exchange 2012,…) GIS Application Support Mapping Administration Field Database in Vietnam is developed

13. Challenges/further activities 13 Implementation and updating of GSO’s EA  New concepts and methods -> changing of perception of GSO staff  Only GSO as a governmental agency has established EA: Experiences Human capacity building to adapt to the new system  Staff technical transfer and training in order to manage/control and run the system (ICT/Network infrastructure).  Staff training to have good knowledge and practices to follow the SSIC and SH systems, namely to work in a new environment (high ICT- supported process) Further development for the major domains to follows soon SSIC and SH systems  The Project have pilots on 3 domains: ICP survey, Enterprise survey and Population survey  There are about 35 surveys left need to be continuously developed in 2014 – 2015 -> Require time, money and staff for doing this task

14. Challenges/further activities… 14 Modernization of data collection to maximize the efficiency of the new system  The GSO Modernization Project not focus so much on modernizing data collection  ICT – Assisted methods for data collection should be applied, such as PDA, tablet for ICP, labor force surveys… and census Making use of administrative data for statistical purpose to reduce the burden for data provider and data producer  Difficult to access administrative data sources from line-ministries  Agreement with high-level persons at line-ministries for cooperation: sharing data for both organizations

15. 15 Thank you very much for your attention!