1. Mobile-Enabled Workforce Management
CGI Federal BPS
2014/01/13

2. Manage Your Workforce, Optimize your Business
CGI’s OnCue is a robust, easy-to-use mobile workforce management solution.
OnCue has a web-based SaaS offering for the management interface. No software installation needed.
OnCue enables you to access and upload data from any Android or Apple smartphone or tablet in real-time.
*The following slides show OnCue utilized to perform regulatory inspections for subsidized housing in the United States. Different information and processes may be collected and executed per business requirements.

3. Hosted to Reduce Operational Costs
Users and clients only require a browser for the management/client portals and an Android or Apple smart phone or tablet. API and web services available for integration to primary systems.

4. More than Just Mobile Rules-Schedule-Optimizations
Scheduler
Routing
Workflow
Resource Management
Reporting
Communications
Rules-Schedule-Optimizations
Active/Passive Data Collection and validation 4

5. Efficiencies to Reduce Mobile Workforce Costs
OnCue is a proven system in use for multiple US clients
Has performed over 180,000 inspections since 2008
Reduces average miles per inspection from 3.54 to 1.7
Reduced overall mileage by 51%

6. Configurable Resource Management
There are many different parameters to configure disbursement and personalization of resources.
Resource assignment by capability
Certification-based assignment
Holiday and vacation tracking
Work activity and location of occurrence tracking
2 or 4 factor authentication with role-based security

7. Custom Workflows for Each Appointment Type
Every visit/appointment type will utilize it’s own custom workflow to allow for different processes for each type.
Workflow operates using a condition and action task sequence
Perform compliance audit steps
Use event and time-based triggers
Workflows are versioned and may be exported/imported

8. Scheduling Made Easy A powerful scheduling and routing module
Individual schedule constraints
Set compliance windows
Manual Overrides
Move appointments between personnel using drag and drop technology.

9. Mobile Workforce Schedule
Schedules may be downloaded manually or pushed to mobile workforce
Schedule is organized for most efficient route but may be executed out of order if needed
App may be used with or without a connection. Completed data is uploaded when a cellular or Wi-Fi connection is restored.

10. Common Header Data Collection
Interfacing with common mobile device features users may:
Call clients directly from the app if device is cellular ready
Get directions to the appointment using native GPS
View or collect additional data using talk-to-text or device’s camera

11. Easy Navigation of Dynamic Categories
Drawer navigation allows user to quickly jump to each category/checklist.
Summary/Custom data collection areas listed on top
Clicking each category takes the user to each custom checklist
Additional checklists may be added at will

12. Adding Location of Inspected Areas
Select type to identify the checklist template to use and configure location of area to be reviewed
Supports multiple types of checklist templates
Add a description to identify the location
Quickly select floor and location position on the floor

13. Data Collection Simplified
It is extremely easy to pass or fail checklist items.
All data collection points are dynamic
Data validation rules may be applied
Status icons show if data is attached such as pictures or if there is a validation issue

14. Item Details to Collect More Data
If more details are required per item OnCue allows you to collect notes and data.
Add multiple notes with automatic time and geolocation stamps
Take pictures to attach directly to the notes and comments
Common phrases may be loaded and selected for each item to reduce typing

15. Review Failed or Inconclusive Items
Any time during a visit OnCue will summarize items that are not compliant for review
Perfect for re-visits, or going over results with a client
User may pass items directly from this screen
Clicking on each item will take user directly to item details to review/add comments/data

16. Collect a Signature and Upload
Once items are reviewed or data collection is satisfactory the user can collect signatures and upload data to the management portal
Signatures may also be collected at any point (saved as an image)
If cellular or Wi-Fi connections are not available OnCue will try to upload in the background until a connection is available
Results will be made available to management and client portals in real-time.

17. Review and Edit Uploaded Results
Results and data uploaded from the mobile workforce is available to management in real-time
Top-Left shows hierarchal visit chain for re-visits
Left-Navigation allows user to quickly see where non-compliant items are located
All items may be edited to allow for data entry error corrections
Clicking on image will open larger view

18. Reporting
The management/client portals contain many reports to get the data you need when you need it.
Scheduler Activity
Unit/Location Visit History
Route and Location Mapping
Audit reports to show location vs. where data was uploaded

19. For more information contact: Michael Ashbrook Michael
For more information contact: Michael Ashbrook Jeff Adams Or visit