1. The Positive Core Teamwork Teamwork Value Diversity Value Diversity Embrace Change Embrace Change Integrity & Trust Integrity & Trust Customer Service Relationships Communication Personal Growth

2. Teamwork Teamwork Work Hard Work Hard Celebration Celebration Leveraging Skills Leveraging Skills Fostering Relationships Fostering Relationships Recognition Recognition Leadership Leadership Respect Differences Respect Differences Common Vision Team Buy-in Excitement Mentoring Active Listening Synergy Cooperation Value Diversity

3. Empathy Empathy Shared Values Shared Values Cooperation Cooperation Individual Buy-in Individual Buy-in Acceptance Acceptance Honor Uniqueness Drawing-out Talent Mutual Respect Teamwork

4. Embrace Change Innovation Innovation Courage Courage Influences Influences Talent Talent Organization Learning Organization Learning Thoughtful Change Thoughtful Change Learn & Grow Learn & Grow Adaptability Adaptability Pioneer Spirit Pioneer Spirit Rewarding Positive Rewarding Positive Excitement Excitement Celebration Opportunity Proactive Flexibility Risk Initiate Leading Exporting Challenge Visioning Leadership

5. Integrity & Trust Accountability Accountability Courage Courage Forceful Back-up Forceful Back-up Empowerment Empowerment Ethics Ethics Convictions Convictions Meeting Commitment Meeting Commitment Honesty Risk-taking Dependability Fair Play Reliability Follow- through

6. Customer Service Competence Competence Courtesy Courtesy Follow-through Follow-through Commitment Commitment Attitude (51/49) Attitude (51/49) Human Touch Human Touch Patience Patience Know your Customer Know your Customer Proactive Proactive Anticipate Needs Anticipate Needs Confidence Trust Quality Energy Value Customer Communication Timeliness High Standards Exceed Expectations

7. Relationships Trust Trust Honesty Honesty Fun Fun Appreciate Appreciate Meeting Commitments Meeting Commitments Encouragement Encouragement Integrity Integrity Family & Community Involvement Family & Community Involvement Acceptance Acceptance Courtesy & Respect Face-to-Face Communication Mentoring Tolerance Support Celebration Excitement Enthusiasm Leadership

8. Communication Leadership Leadership Networking Networking Take Time Take Time Support Support Respectful Respectful Face-to-Face Face-to-Face Multi-directional Multi-directional Active Active Celebration Celebration Weekly Supervisor/Employee Meetings Weekly Supervisor/Employee Meetings Empathy Positive Honest Feedback Constructive Knowledge Sharing Listening Frequent Open Timely

9. Personal Growth Enabling Enabling Sense of Accomplishment Sense of Accomplishment High Standards High Standards Mentoring Mentoring Future Focus Future Focus Determination Determination Commitment Commitment Training & Education Training & Education Goal-Oriented Goal-Oriented Flexibility Flexibility Leadership Career Paths Proactive Self-motivation Organizational Support Pride Willingness to Risk Know your Capabilities High Standards