1. Chris Hurst Town Team Programme Manager Association of Town & City Management 03.04.13 Business Resilience & the Town Team Programe

2. The Town Team Programme Defining Resilience Future Models for Town Centre Resilience

4. Defining Resilience

5. The Triple Bottom Line Environmental Social Economic Resilience & Sustainability

6. St Martin's Church 1970

7. St Martin's Church 2010

8. Resilience to Change Resilience is being capable of absorbing change & rebounding from it People keep businesses in business Consumers desires and business performance are intertwined People need great places, and great places need people Town centres are organic and change with peoples' perceptions Business resilience = Place resilience

9. Driven by Value Able to compare prices, hunt for bargains. Also want 'added value' of a visit to town Getting Older Focus on good service in nice, safe, local places Want Experiences Leisure is important. Want unique retail, cultural, social experiences Use Technology Use it for information, shopping, socialising, deal hunting Expect Choice Live and shop on own terms, and business needs to respond to that thirst for diversity Changing Consumer Trends

10. 'Alive After Five' & the Evening Economy (Kingston, Margate)

11. Adding Value to Retail (Stockport Teenage Market)

12. Adding Value to Retail (Stockport Teenage Market)

13. Looking Beyond Retail (Altrincham Arts Festival & Film Club)

14. Looking Beyond Retail (Poole Film & Market Day)

15. The Digital High Street

17. Engaging with People

18. The Town Team Programme

19. Product of the Portas Review (2011) - Engand only 27 Portas Pilots - £100k Government funding - Testing recommendations of review - Sharing knowledge & best practice 330+ Town Teams - £10k Government funding - Generally informal partnerships What are they?

20. - Markets - Pop-up spaces - Entrepreneur incubation - Public realm development & enhancement - Business grants & loan funds - Volunteering - Art installations & culture-led events - Digital High Street - Skills, training & mentoring - Place Branding (marketing & promotion) - Asset management (community right to buy) - Increasing perceptions of safety - Environmental sustainability - Place Managers (coordinators; ambassadors) - Strategic planning - Youth engagement & employment What are they working on?

21. new energy to town centres Trying new delivery methods grass-root development socio-cultural and community development formed partnerships focused on local issues taking 'ownership' of their local places using community knowledge in decision-making Impact of Town Teams

22. MRBIG Market Team District Council Town Team Apprentice Local business Market trader All are local residents NABMA 'Best Social Enterprise Market' 2014 Award Town Council

23. Future Models for Town Centre Resilience

24. The Triple Bottom Line in Town Centres Community Public Sector Business Strong Centres

25. Business Needs Local Authority Community & Social Interests Town Centre Managers Portas Pilots Town Teams BIDs CSR The Role of Town Teams

26. Putting this in Place

27. Thank you Chris Hurst Town Team Programme Manager Assocaition of Town & City Managment @ATCMUK @TownTeams 07584 660 189 Chris.Hurst@ atcm.org