1. Recruiting for Donor Centers Joseph Zimsen, Assistant Manager Memorial Blood Centers May 14, 2009 Donor Days

2. Introduction History & Background Donor Days Purpose of Donor Day The Process Types of Accounts Our Results

3. Memorial Blood Centers 60 Years of operation: 8,065 units in 1948 100,000 + in 2003 132,189 units in 2008 –47% mobile operations –53% donor centers Serve 30 hospitals

4. Areas Served

5. Donor Days Donor Days are special donor events Group of 5 to15 people Donating at a donor center Provide an enhanced donor experience Celebrate giving and saving lives

6. Purpose of Donor Days Drive donors to donor centers Improve donor retention Attract first time donors Serve groups too small for mobiles

7. Donor Days Process Make contact Discover needs Show features and prove benefits Schedule the event Engage donors Have fun!

8. Donor Day Process Making contact –Networking –Referrals –Cold calling –Inherit a drive

9. Donor Day Process Discover needs –Talk to prospect –Discuss interests and purpose –Uncover needs and expectations

10. Donor Day Process Show Features –Demonstrate the positive Personalized attention Comforts of the donor center Group activity Options of donating by type –Promotional material

11. Donor Day Process Prove the benefits –Verify value Community Patients Blood center Donor! –Build trust

12. Donor Day Process Schedule the event –Establish a date –Confirm appointment times –Discuss details Seek out objections or concerns Agree on specifics and solutions –Align expectations

13. Donor Day Process Engage Donors –Promote event Flyers & posters Emails Educational sessions –Recruit donors Obtain completed schedule

14. Donor Day Process Have Fun! –Make it fun for donors –Provide special treats –Include games, contests & prizes –Schedule the next event

15. Types of Accounts Organizations Special Events Competitions

16. Types of Accounts Organizations –Businesses 50 or less –Churches 100 or less –Civic/Service clubs –Schools Faculty & parents

17. Types of Accounts Special Events –Occur one or two times per year –Birthdays or anniversaries –Conventions –Media drives

18. Our Growth Total Donors First Time Donors Donor Events Impact on Donor Centers

19. Our Results Total Donors

20. Our Results First time donors

21. Our Results Donor Day Events

22. Our Results Donor Center Impact

23. Donor Days Questions?