1. 1 24 th August’ 2012 CSC Scheme Setting up of 6626 Common Services Centers in Rajasthan

2. " The Government of Rajasthan would leverage Information & Communication Technology (ICT) not only as a tool for improving governance and employment opportunities, but also more significantly as a means to enhance the quality of life & bridging the socio- economic divide in the state." 2 State e-Governance Vision

3. 3 Focus on Services, especially G2C – Business Process Reengineering & Change Management – Creation of Service Delivery Platform Capacity Building Emphasis on Public Private Partnerships Sharing of common infrastructure & software, using interoperable standards Strategy to Realize Vision

4. 4 Project Execution Body Project Management Committee Advisory Committee Governing Committee e-Governance Council (Headed by the CM) Apex Committee (Headed by CS) SeMT (Headed by PS, IT&C) DoIT&CRajCOMP/RKCL PeMT (Headed by Adm Secy) Government Departments Nodal Officers Institutional Framework - in place as per GoI guidelines

5. Utilization of up to 3% plan funds by all government departments for e- Governance. – Impact: Rs 296 Crores in FY12-13 for e-Governance All government departments to identify and roll-out e-service delivery of minimum two G2C services. Policy for use of shared infrastructure – Core NeGP infrastructural elements to be mandatorily shared across the state to deter departments create their own DCs, WANs, Kiosks etc. IT skills have been made mandatory for recruitment to the post of LDC and stenographers in State government. Incentive on obtaining RSCIT Rajasthan Guaranteed Delivery of Public Services Act, 2011 5 Major Policy Decisions

6. Objective – All Government services should be available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability Number of Proposed CSCs – In India 1,00,000 Common Services Centers – In Rajasthan 6626 Common Service Centers 1 CSC covers 6 villages i.e. 1:6 CSC would be equipped with minimum required IT Infrastructure and would also have broadband Internet connectivity (256 Kbps). CSC - Scheme

7. State Designated Agency (SDA) :RISL ( Rajasthan Info Service Ltd) District e- Governance Society (DeGS) :Maneuvering arm of SDA in respective districts. Service Centre Agencies (SCAs) : 1.CMS Computers Ltd. for 4055 CSCs in 4 Divisions. (Ajmer, Kota, Jaipur, Udaipur) 2.Vakrangee Software Ltd. for 2571 CSCs in 14 districts of 3 Divisions. (Bikaner, Bharatpur, Jodhpur) Village Level Entrepreneurs (VLE) : As per mandate VLE is to be WOMEN entrepreneur being selected by the SCA concerned through advertisement and campaign in rural Rajasthan. However it has been relaxed since November’2010. Project Management:CSC-SPV, GoI CSC STRUCTURE IN RAJASTHAN

8. 8 3614 operational for B2C services out of which appx 2000 CSCs started delivery of G2C services. Remaining CSCs require BSNL connectivity 38 lacs transactions in last FY (11-12) 825 CSCs with more than 200 transactions per month 25 services (17 G2C and 8 B2C) currently offered (other than SCA) Operational CSCs

9. State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services.www.emitra.gov.in For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.in is usedwww.cscmis.emitra.gov.in E-Mitra portal is the common interface portal based on Prepaid mechanism. All the G2C services are delivered in state through e-Mitra portal. Service = Application + Payment – Typically. – Resulting in a Receipt or Digital delivery Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk financially more viable, we encourage Business to Citizen (B2C) services as well. SERVICES

10. CSC Services ( G2C & B2C ) S.No.G2C ServicesB2C services 1Utility Bill Payment : Electricity (DISCOMs) & Water (PHED) Utility bill payments: Landline and Mobile (BSNL) 2Digitally signed certificates for caste, bonafide, income and solvency. Utility bill payments Airtel, Reliance, Tata, Idea, MTS etc. (12 districts) 3Online applications and payments (RPSC, Panchayati Raj, PWD etc.) Financial and Insurance services: ICICI (Churu, Jaipur, Jodhpur, Nagaur) 4Request copies of answer sheets (Board of Secondary Education) Online LPG gas booking (Jodhpur) 5NREGS ServicesDTH recharge Tata Sky, Big TV, Dish TV (many districts) 6Digitally signed copies of Land Records (Niwai, Tonk) RSRTC roadways online ticketing (Bharatpur, Jaipur) ** (in selected districts) Pre-paid mobile recharge Airtel, Reliance, Tata, Idea, Vodafone, BSNL etc. (many districts) 7Collection of dues/fees for Rajasthan Housing Board (Jodhpur) 8Application for PAN card (Jodhpur) 9Application for Ration card (Alwar, Dausa, Jaipur) 10Application for eGram services (EG1/2) (Churu, Dausa etc.)

11. 11 ROAD AHEAD Additional 3012 CSCs to be operational Significantly boost rural kiosks by adding new services: – Replication of digitally signed copies of land records throughout the state – Municipal services: Birth, Death, Marriage certificates etc. – Transport services: Application for learner’s license and payment of taxes/dues Increase the total services from current 25 to 91 – Including 27 eDistrict and 38 SSDG Phase 1 services CSCs to be housed in BNRGSKs Operational CSCs

12. Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK) BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and other important facilities such as: Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office Collection of important data Networking of Block level offices Latest progress & Updates of various schemes Banking counters at panchayat level Cheap rent @ Rs.1/- per month Availability of panchayat services Shifting of CSCs to BNRGSK is under progress

13. Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

15. Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

16. Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

17. 17 Urban CSC = e-Mitra – Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002 – 974 kiosks operational across the State – More than 17 lakh transactions per month. Introduced issuance of digitally signed certificates last year More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra network Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012. Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012 More than 30 lakh consumers served through CSC and e-Mitra network in March 2012 e-Mitra

18. 18 ROAD AHEAD Merge into SSDG Delivery of additional services on the e-Mitra platform Automated payments reconciliation and disbursement Extended integration with online payments e-Mitra

19. Kiosks ( e-Mitra + CSCs) : Growth

20. Success of an e-Governance implementation is truly measured by the number of citizen transactions it commands! We pride in our high transaction volumes! Total Transacti ons (in lacs) March 2012 April 2012 May 2012June 2012July 2012 3015181720 TRANSACTIONS

21. Average income per kiosk Total Number of Transactions for July’2012 = 20 Lac S.No3 major ServicesTransactions July ‘2012 Commission Rate (Rs.) Income 1Utility Bill Payment14608484/-Rs.5843392 2Digital certificates42964930/-Rs. 12889470 3RPSC1454310/-145430 TOTAL Income from three G2C services18878292 Total number of Kiosk4588 Therefore, Average income per kiosk by G2C Services4114/- Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month

22. Transactions : Growth

23. Challenges Fund Transfer – Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059 Crores – Problem in Fund transfer in different stakeholders bank accounts – Non availability of Banks in rural areas; Channelizing through Business correspondents activity Non availability of Broadband Connectivity in rural areas – Provision of V-SAT at GP & PS is under progress