1. Yukon EMS Iridium Satellite Phone Presented by Howard Fick

2. Objective Provide all Yukon EMS Personnel with the knowledge and experience to operate the Iridium Satellite Phone. Answer any questions on existing Multi- Departmental Mobile Radio System (MDMRS)

3. What is Iridium? The Iridium Network was created to standards set by the US Military in the 90’s, and was used exclusively by US Government Agencies. Iridium eventually released the technology for the public to use, but low subscribers and high operational/maintenance costs bankrupted Iridium. Iridium was reestablished in the early 00’s, and is becoming the leading choice in Satellite Phone Communication.

4. Topics to be Covered Explanation of International Dialing Patterns. Features and Benefits of Iridium Phones. Basic Operation – placing/receiving a call. Menu Operations (Programming Speed Dial, etc.) Using External Antenna. Monthly Testing.

5. Features of Iridium Sat. Phones Benefits Secure Operable in all weather Portable Works anywhere in the world with a view of the sky. Easy to use. Water resistant. Greater reliability then the Global Star network.

6. Features of Iridium Sat. Phones Disadvantages No in-building coverage. Expensive. No interoperability with other YTG Systems.

7. Guide to International Codes Dialing Codes Explained 1 | 867 | 536 | 4444 1 = Long Distance Access Code 867 = Area Code 536 = City Code 4444 = Phone Number

8. Guide to International Codes You Iridium Number is Structured like this; 8816| 316 | xxxxx Where 8816 is the country code. All other numbers are treated as the phone number. 8816 = Iridium Country Code 3101 = City Code (Technically) xxxx = Iridium Number

9. Basic Operation Set Resembles a Cell Phone Call Placement is similar to a cell phone. Uses a SIM Card (your phones identity). Iridium Quick Reference Guide Iridium Quick Reference Guide

10. Basic Operation Turning your Phone On ①Rotate Antenna upwards and extend. ②Press Power Button until Iridium Logo Shows ③If PIN is Requested – Enter ‘1111’ press ‘Ok’. ④Wait for Phone to display ‘Registered’. ⑤Ensure you have signal in the upper left corner and place call. Note: All YEMS Iridium Phones have the same PIN

11. Basic Operation Status Indicator LED If the LED is…Then… Alternating Red/GreenA call is incoming. Flashing GreenYou are receiving signal from the Iridium Network. You can make and receive calls. Flashing YellowYou are temporarily unable to make or receive calls. Try again later. Flashing Yellow/RedYour SIM Card may be inserted incorrectly, may not be inserted. Flashing RedService is not available.

12. Basic Operation Display Status Indicators

13. Dialing Patterns Iridium to Landline 00-1-867-536-4444 or… Press ‘0’ until a + sign is displayed and dial the number as a ‘normal’ long distance number. Remember, 00 is Iridium’s International Access Code, 1 is the Country Code for N. America

14. Dialing Patterns Landline to Iridium 011-8816-31xx-xxxx 011 = The international access code 8816 = Iridium Country Code 3101 = City Code (Technically) xxxx = Iridium Number

15. Calling an Iridium Phone Example of Calling Iridium to Iridium Press and Hold the ‘0’ Button until the ‘+’ Sign appears. Then Dial the Iridium Number in question. For Example 00 8816 316 54253 or + 8816 316 54253

16. Basic Operation Placing a Call From Your Phone ①Ensure phone is On and Registered. ②Dial your phone number as; 00-1-867-536-4444 Or… Press and Hold ‘0’ and wait for the ‘+’ and dial as a normal call. ③Press Okay and Wait for Ringing. Note: Be patient, Iridium Calls May take up to 30 seconds to process.

17. Basic Operation Things to Note Calls originating from a Cellular Network may be unable to call an Iridium Satellite Phone. In areas of heavy smoke (from Forest Fires), signal could be degraded.

18. Using External Antenna External Antenna Provides Coverage while in buildings or vehicles. External antenna’s are magnetically mounted. This means that on our ambulances, it may only mount to the hood or roof of cab. Mount Antenna where view of sky is greatest.

19. Using External Antenna Ensure the phone is OFF before removing/attaching antenna. If you forget to turn the phone off, power cycle the phone, or re-register (Quick Menu Button, ‘Register Now’ #8

20. Menu Operations Your phone has a ‘Menu’ Button and a Quick Menu Button ( ) Quick Menu ( ) Provides easy access to common menu items using the dial pad or up/down arrows. For example ‘1’ accesses the phone book ‘2’ Mutes your Handset.

21. Menu Operations The ‘Menu’ Button gives full access to all phone settings. One common menu option is ‘Phonebook’ Your phone can store 100 numbers. You can program Speed Dial numbers (press and hold a number 1-9 to automatically dial the assigned number) » Programming local Hospital, Fire, Police are suggested.

22. Menu Operations Setting a Speed Dial 1.Press M+ Button 2.Display will now read ‘Add to Phone Memory. Select?. Press ‘OK’ 3.‘Enter Number:’ will be displayed. Enter your desired phone number as – ‘001867xxxxxxx’ 4.Press ‘OK’. ‘Enter Name’ will be displayed. Type in a name using the dial pad. Press ‘OK’ when done.

23. Menu Operations Setting a Speed Dial – Con’t 5.‘Enter Location’ will be displayed. Press 1-100 and select ‘OK’. 6.‘Add To Phone Memory’ will be displayed when complete. Follow steps 5-8 to program additional numbers, or press and hold ‘C’ to return to the main screen.

24. Menu Operations Menu Structure for ‘Phone Book’

25. Using Your Phone Book Buttons 1-9 can be used as 1 touch speed dials. These buttons are direct access to phone numbers programmed in locations 1-9. Press the number for 3 seconds and it will automatically dial the stored number. The button ‘MR’ can be used to access all 100 numbers in your phone book. By Pressing ‘MR’ and corresponding location – ie. ‘50’ you can access the number that way. It will also allow you to scroll through the phonebook.

26. Monthly Testing Yukon EMS Rural EMS Supervisor requires that a test call be made monthly. It is recommended that the test call is done at the 1 st of each month. Test Call is to be made to Barry Kidd. 867-456-6595

27. ???Questions??? Thank you for your time. Please fill out the review sheet to help me improve further information sessions.