2. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW2 Chapter 5 Chapter 1 Introduction Chapter 2 Why Quality? Chapter 3 Basic Concepts and Principles Need and Benefits of Quality Overview of the DON Approach Basic Concepts of Total Quality Chapter 4 Quality Improvement Teams Chapter 6 Leading and Sustaining TQL The Team Approach TQL Education and Training Planning & Commitment Leading Strategic Management DON Approach Chapter 5 Leading Process Improvement Identify The 14 Points Stabilize Improve Simplify & Standardize Knowledge to lead & sustain the quality transformation

3. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW3 Leading Process Improvement Lesson 1: Identify Processes Lesson 2: Simplify/Standardize the Process Lesson 3: Stabilize the Process Lesson 4: Improve the Process Identify Simplify & Standardize Stabilize Improve

4. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW4 Objectives You will be able to understand: The importance and meaning of process improvement A method for process improvement The use of tools in process improvement The differences between problem solving and process improvement

5. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW5 What is Process Improvement? The continual endeavor to learn about causes of variation Changes to reduce complexity and variation

6. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW6 Why Process Improvement? Improve mission performance Improve the quality of products & services Increase work efficiencies Improve customer satisfaction

7. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW7 Tools and Process Improvement Quantitative and analytic tools are essential Provide a solid base for decision making Can be used throughout process improvement

8. SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW8 Differences Problem Solving Process Improvement ReactiveProactive Short termLong term SporadicContinual SolversImprovers Fix the symptomFix the cause Restore status quoImprove performance Fix one thingRefine whole process