1. EFQM 2010 Key Changes & Impact Sunil Thawani Chairman, Continual Improvement Subgroup, DQG Author, Business Excellence Awards-Strategies for Winning American Society for Quality (ASQ) Country Councilor, UAE Member, Advisory Board, ASQ Learning Institute. Dubai Quality Group -Evening Seminar 9 th December 2009, Dubai

2. EFQM 2010 - What Has Not Changed 8 Fundamental Concepts. RADAR Tool Nine Boxes Weightage Between Enablers & Results (50-50) Applicability to all Organizations Generic Nature of Model

3. EFQM 2010 - What Has Changed - Generic. a)8 Concepts are now Action oriented. (“Do something”). b)Direct link between Concepts and sub criteria. c)Simple wording targeted to Managers & not EFQM experts. d)Focus on Emerging topics like Sustainability, Governance. e)“Creativity” added to Learning & Innovation feedback loop.

4. DQA Prsntn to GSL4 EFQM 2010 @ 1. Leadership 100 2.Strategy 100 3. People 100 4. Partnerships & Resources 100 5. Processes, Products & Services 100 7. People Results 100 6. Customer Results 150 8. Society Results 100 9. Key Results 150 How? What? EnablersResults Innovation, Creativity and Learning @ Copyright EFQM

5. EFQM 2010 - What Has Changed - Generic. a)Weightage (scores) CRITERIAWEIGHTAGE+/- Strategy80 to 100 INCREASE People90 to 100 Partnership & Resources80 to 100 People Results90 to 100 Society Results60 to 100 Process140 to 100 DECREASE Customer Results200 to 150

6. EFQM 2010 - What Has Changed - Generic. g) 8 Concepts, 9 Criteria & RADAR tool integrated – into one “Visual”. h) Sub criteria Guidance notes – fewer. Down from > 160 to 130 ±

7. EFQM 2010 - What Has Changed – Results i. Sharper focus on measures of Effectiveness and Efficiency. Criteria 6a, 7a, 8a is about measures of Effectiveness Criteria 6b, 7b, 8b is about measures of Efficiency ii. Criteria 9 (Key Results) 9a – Key Strategic Outcomes. (Focus “Achieving what is aimed for in Strategy”) 9b – Key Performance Indicator (Leading Indicators) iii.Introduction of “Prioritizing Key Results”.

8. EFQM 2010 - What Has Changed – Results I.The way to look at the specific results. II.“Scope” of Results amended to Relevance, Integrity & Segmentation.

9. EFQM 2010 - What Has Changed – Results Relevance & Usability. Performance Sustainability of performance in future. Based on TTCC Make Judgment

10. EFQM 2010 - Impact – Assessors Relevance of data/Results. Focus on efficiency & effectiveness. Judge “future” performance levels & sustainability New formula for calculation of scores. Changes in criteria. Compute Maturity of Fundamental Concepts

11. EFQM 2010 - Impact – Assessors SISIMIL S – Sound Approach I – Integrated with Strategy S – Systematic Deployment I – Implemented M – Measured I – Improvement and Innovation L – Learning in Enabler

12. EFQM 2010 - What Has Changed – Enablers i.Following added in Enablers a)Efficiency b)Creativity c)Timeliness ii.Assessment & Review changed to Assessment & Refinement iii.Processes changed to Processes, Products & Services iv.Policy & Strategy changed to Strategy (Policy dropped)

13. Wish you all the best in your quest for excellence ThanQ Sunil Thawani qualityindeed@gmail.com www.qualitywaves.com M 050 – 666 7953