1. TELEMARKETING SERVICE FOR EXPORT

2. Lattelecom Group Structure
Juris Gulbis 2

3. The Lattelecom Group Lattelecom group SIA Lattelecom
SIA Lattelecom Technology
SIA Lattelecom BPO
SIA Baltijas Datoru Akadēmija
SIA Citrus Solutions
Telecommunications
Network infrastructure
Development and
Maintenance
Information
Technologies
Juris Gulbis
Business process
Outsourcing
IT learning 3

4. Lattelecom BPO

5. PROFILE
Lattelecom BPO is the largest Business Process Outsourcing service provider based in the Baltic States.
Thanks to size and diverse experience, BPO has made significant investment in management processes and IT systems, achieved ISO 9001 certification to secure further business growth and long-term success.

6. Why Lattelecom BPO? 12 years expierence in Call Centre Industry
More than 550 agents
5 sites around Latvia
Telemarketing services in Latvian, Russian, German languages
ISO 9001: 2000 Certified
Contact Centre World Award in Technology Innovation 2006
3rd The BEST Contact Centre in World Award 2008
Rīga
Cēsis
Liepāja
Rēzekne
Ventspils
102
211
111
104 70

7. Lattelecom BPO provides
Customer acquisition and telesales service
Industry specific customer care
Document processing and archiving
Personnel administration, payroll
Loan origination, billing and credit control
Contact information and database solutions in the Baltic States
Interactive media and gaming

8. Telemarketing service
Customer acquisition
Contact information and
database solutions
Telemarketing actions
Telesales

9. Customer acquisition:
Direct marketing and sales via a particular or combination of sales channels (phone, post, web, SMS, ) taking orders on an advertised phone number or address.
Managing predefined service fulfillment activities such as re-arrangement of delivery times, notification of delivery status.

10. Contact information and database solutions:
Surveys of Customer satisfaction and customer needs, market research
Customer data base development, update of the existing data base, target group research.

11. Telemarketing actions and telesales service:
Information campaigns – confirmation of invitations, registration, change announcements, sales campaign information activities, etc.
Active sales – direct product or service sales over telephone including customer target group survey, selection of respondents, compilation of sales arguments, customer billing and feedback reports regarding the sales action.

12. Key benefits-strengths
Lattelecom BPO telemarketing provides for you:
Industry specific knowledge and sales competences
Higher efficiencies and lower costs per process output
Well known partner for entering the Baltic market
Collaboration with a well known partner for entering the German market
High service quality, provision of quality measure reports, latest contact centre technologies.
Savings in your sales staff recruitment, training and operations budget.

13. Contact information
JANIS EMOLINS
Sales Department Manager
Lattelecom BPO
G.Astras street 2,
Riga, Latvia, LV-1082
Phone:
Mob.: