1. www.methoda.com MethodQMS Quality Management System

2. Methoda Computers Ltd 2 MethodQMS  MethodQMS is a proactive consulting package that assists in the establishment and maintenance of an Organizational Quality System  Managing the process of the establishment and maintenance of the QMS  Collecting procedures, templates, worksheets & presentations  Flexible implementation – according to the organization needs & priorities

3. Methoda Computers Ltd 3 MethodQMS  MethodQMS serves as a toolbox for the quality manager. It can be adapted according to the customer’s requirements and implemented by stages.  MethodQMS enables quick building and simple, comfortable maintenance of a Quality Portal (Directory) for the organization, on a plug-and- go basis.

4. Methoda Computers Ltd 4 Organizational QMS QMS Logistics & Operational processes Training & Qualification Research Management strategy & Tools Project co-pilot for constant improvement Documents Management Risk Management Managing goals & Metrics Maintenance Internal & External testing PLC BPM QMS

5. Methoda Computers Ltd 5 Deliverables  MethodQMS includes a wide range of deliverables:  Full/short version of the QMS guide  System portfolio for managing the QMS  Project work plan, for example work plan for ISO 9001:2000 accreditation  Generic procedures that can be adapted quickly & easily  Templates, worksheets & presentations

6. Methoda Computers Ltd 6 Implementation Alternatives  QMS establishment  For ISO 9001:2000 accreditation  For improving management processes  QMS improvements  Toward ISO 9001:2000 accreditation renewal  Additional elements  Additional supplementary subjects

7. Methoda Computers Ltd 7 Metrics  General metrics  Organization accreditation for Quality standards  Organizational culture formation  Min bureaucracy, Max utility  Control & improvement mechanisms  Specific metrics  Amount of reviews  Customer satisfaction  Metric per core procedure

8. Methoda Computers Ltd 8 Typical QMS Challenges  Challenges in Problem Identification  Challenges in Investigation  Challenges in Planning  Challenges in Review & Approval  Challenges in Implementation  Challenges in Effectiveness Quality is free if you do everything else right!

9. Methoda Computers Ltd 9 QMS Work Plan 121110090807060504030201Activity Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

10. Methoda Computers Ltd 10 Phase 1 - Getting started  Setting a coordination of expectations meeting with the organization management  Appointing Quality Manager POC  Building QMS folderQMS folder  Establishing procedures & methods for managing the project  Setting a start-up meeting with the organization management Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

11. Methoda Computers Ltd 11 Example of QMS Project Folder

12. Methoda Computers Ltd 12 Phase 2 – Gap Analysis  Identify core procedures  Mapping cross-organizational procedures  Mapping derived procedures, templates & forms  Mapping tools & SW  Mapping proficiencies & training  Mapping systems & projects  Costing the QMS project  Preparing gap analysis documentgap analysis document Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

13. Methoda Computers Ltd 13 Phase 3 - QMS Analysis  Preparing QMS portfolio Preparing QMS portfolio  Writing Quality guide  Establishing procedures templates  Writing Quality procedures Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

14. Methoda Computers Ltd 14 Phase 4 - Building Quality Portal  Selecting the website configuration  Website realization Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

15. Methoda Computers Ltd 15 Phase 5 - Training  Preparing training & deployment programstraining  Mapping the different groups in the organization  Preparing training kits for each procedure  Training Quality leaders in the organization  Training the entire organization Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

16. Methoda Computers Ltd 16 Phase 6 - Steering committee/ Management audits  Presenting the QMS status to the organization management  Quality activities performed  Quality audits results  Corrective/preventing actions & customer complaints  Metrics analysis  Satisfaction review (optional)  QMS based ISO  Required at least once a year Establishing QM unit & methodologies Gap Analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

17. Methoda Computers Ltd 17 Phase 7 - Metrics  Defining organizational metrics, including metrics for core proceduresmetrics for core procedures  Summarizing & analyzing the metrics continuously  Periodic summarization of the metrics & defining corrective actions Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

18. Methoda Computers Ltd 18 Phase 8 - Certification Process (SII)  Performed by an external factor  Close supervision by the Quality leaders  Preparing corrective actions  Recurring audits Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

19. Methoda Computers Ltd 19 Phase 9 - Future Work Plan  Analyzing QMS status in the organization  Defining corrective activities  Preparing future work plan  Management level  Department/Unit level  Project level  Defining additional subjects to focus on from the QMS Establishing QM unit & methodologies Gap analysis QMS analysis Building quality portal Training Steering committee/ Management audits Metrics Certification process (SII) Future work plan

20. Methoda Computers Ltd 20 On-going Quality activities  Management level  Rising problems as a result from the Quality audits  Updating the Quality policy & its goals  Analyzing the metrics results  Updating working procedures  Selecting & integrating tools  Risk management  Work plan follow up  Department/Unit level  Similar to the management level

21. Methoda Computers Ltd 21 www.methoda.com