1. Copyright © 2011 by Human Synergistics International. All rights reserved. 1 Maximizing Organizational Effectiveness with Human Synergistics Integrated Diagnostic System

2. Copyright © 2011 by Human Synergistics International. All rights reserved. 2 How can this unique, integrated system help improve your organization’s performance? The Human Synergistics Integrated Diagnostic System Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D. Copyright © 1973-2011 by Human Synergistics International. All Rights Reserved.

3. Copyright © 2011 by Human Synergistics International. All rights reserved. 3 3 Introducing the Circumplex... The driving force behind HSI’s unique, integrated system for organizational measurement, feedback, and development Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D. Copyright © 1973-2011 by Human Synergistics International. All Rights Reserved.

4. Copyright © 2011 by Human Synergistics International. All rights reserved. 4 4 The HS Circumplex... §Provides a way to “see” what drives performance—that of individual contributors, leaders, work teams—in short, the entire organization §Breaks the factors underlying performance down into 12 ways or “styles” of thinking, behaving, and interacting §Reveals that some styles are effective and productive; some are not Whether effective or not, all styles describe what’s happening inside the organization and provide a direction for change and development

5. Copyright © 2011 by Human Synergistics International. All rights reserved. 5 Distinguishes between Constructive and Defensive Behaviors Constructive Styles - promote effective goal setting and achievement, growth and learning, and teamwork and collaboration Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D. Copyright © 1973-2011 by Human Synergistics International. All Rights Reserved. Passive/Defensive Styles - lead to conformity, rigidity, and lack of team member accountability and initiative Aggressive/Defensive Styles - lead to internal competition, management by exception, and short- term emphasis as opposed to long-term effectiveness

6. Copyright © 2011 by Human Synergistics International. All rights reserved. 6 6 How can the Circumplex maximize organizational effectiveness? HS Circumplex-based tools measure the factors that drive performance at multiple levels throughout organizations §Begin measurement at any level within the system and move between levels to address what’s needed §Assess multiple levels simultaneously or sequentially §Provide a common language and framework for feedback, analysis and change initiation Linked together by the Circumplex, these assessments provide a structured system for taking a close look at an organization to decide what’s working, what’s not, and how to fix it

7. Copyright © 2011 by Human Synergistics International. All rights reserved. 7 7 Human Synergistics Integrated Diagnostic System (1 of 2) LevelInstrumentMeasurement OrganizationsOrganizational Culture Inventory ® (OCI ® ) Culture for Diversity Inventory ™ (CDI) Customer ServiceStyles ™ Behavioral norms and expectations Underlying assumptions and espoused values Behavioral norms with respect to diversity Service styles and outcomes LeadershipLeadership/Impact ® (L/I) ACUMEN Leadership WorkStyles ™ (LWS) The impact of leaders on the behavior of others Personal styles exhibited by leaders and managers Measure the factors that drive performance at multiple levels continued

8. Copyright © 2011 by Human Synergistics International. All rights reserved. 8 8 Human Synergistics Integrated Diagnostic System (2 of 2) OrganizationsInstrumentMeasurement ManagementManagement/Impact ® (M/I)The impact of managers on the behavior of others TeamsGroup Styles Inventory ™ (GSI) ACUMEN Team WorkStyles ™ (TWS) Group-level interaction styles Personal styles of team members IndividualsLife Styles Inventory ™ (LSI) LSI Conflict ™ Individual thinking and behavioral styles Individual styles exhibited when handling conflict Measure the factors that drive performance at multiple levels

9. Copyright © 2011 by Human Synergistics International. All rights reserved. 9 9 A Well-Rounded Solution HS circumplex-based tools allow you to initiate, guide, and monitor organizational change initiatives. Use the HS integrated system to: §Analyze and understand the organization at different levels §Combine the feedback to identify areas of concern §Decide how the organization could—and should—perform §Identify the behavioral styles that are holding the organization back §Give members the information and tools needed to initiate targeted and consistent changes §Monitor the organization’s progress over time