1. 1 Council Preparations Mark Hoolahan Learning & Development Team

2. How council staff are preparing for personalisation and SDS 5 July 2013

3. 3 The Workforce, Quality and Organisational Development Work Stream Collaborative Inquiry Group Personalisation & Outcomes Workshops Business process Re- design

4. 4 Collaborative Inquiry Process Question Share Experiences Create New Knowledge Agree Actions Generate Change Involving those affected by change

5. 5 Collaborative Inquiry in Edinburgh Senior Sponsors & Programme Team Social Work Teams Inquiry Group Engagement Network Inquiry Group Residential Care Disability Services Occupational Therapists Inquiry Group Homecare

6. 6 The Inquiry Question How will we offer personalised support that; Helps people achieve the outcomes that are important to them; and, Empowers individuals to take as much control of their support as they wish?

7. 7 The Role of Inquiry Group Members Be ambassadors for Change Share their stories Seek out and listen to others stories Share their ideas for the future Influence the programme of change within Health and Social Care Improve care and support for individuals Committed to the Inquiry Take ownership of the agreed actions

8. 8 Outcomes important to the group

9. 9 Service AreaNumbers of Staff Assessment & Care Management217 Mental Health & Criminal Justice42 Disability Services39 Older Peoples Services25 Quality & Standards/Performance & Information 32 Engagement Network50 Business Services26 Other Areas115 Total = 546 What the group has been doing since December 2012

10. 10 Priority Areas Assessment and review Processes and pathways Communication Brokerage Training Collaborative Inquiry Assessment Customer care journey Direct payments and alternatives Knowledge and information The change process Engagement Network

11. 11 Processes and pathways (October – December 2013) Create a persons pathway for the future Produce written guidance and procedures Integrate process steps with IT systems Communication (June 2013-January 2014) Identify key messages for all staff groups Produce a personalisation briefing pack Establish link with core network group Develop pictorial, easy read guidance Gather stories of personalisation Create and internet SDS forum Action Plan

12. 12 Assessment and Review (March 2013 – October 2013) Develop and test draft assessment tool Provide support to other assessors Advise on language and format of assessment tool Comment on amendments and use of tool Brokerage (June - December 2013) Establish work already undertaken around brokerage Research examples of brokerage undertaken in other areas Present proposed definition and model of brokerage for Edinburgh Action Plan

13. 13 Training and Support (June 2013 – April 2014) Scope training and support needs Contribute to design of training Contribute to delivery of training Review and develop SDS elearning module Action Plan

14. 14 Who requires training? Staff GroupsApproximate Numbers Referrers220 Assessors822 Budget Holders64 Information and Advice Teams48 SDS Support Teams36 Service Provision1968 Planning & Commissioning/ Contracts teams 25 Other Council Stafftbc Total = 3183

15. 15 Next Steps Actions agreed by programme sponsors Continue to meet every 6 weeks – split into sub-groups Review and report on progress December 2013 Update to provider groups by December 2013 Life of the group – May 2014 review