1. The Path to Creating a World-Class Organization John C. Smith Chief Executive Officer TMA Systems

2. Based on the Book “Change the Culture - Change the Game” by Roger Connors and Tom Smith

3. World-Class Organizations are Driven by Culture

4. It is the way people think and act. Every organization has a culture, which either works for them of against them. Organizational Culture

5. Either You Manage Your Culture, or It Will Manage You

6. What Type of Organization Culture Do You Want? Leaders must create the culture.

7. Culture Produces Results If you need a change in results, you need a change in culture. If your current culture (C 1 ) is not a bad culture and produces Results (R 1 ), and, your goal is to produce new results (R 2 ), then you need to create a new culture (C 2 ).

8. New Culture Produces New Results C1C1 C2C2 R2R2 R1R1

9. What Type of Culture Should You Strive to Have? One where people embrace accountability.

10. Accountability vs. Non-Accountability A personal commitment to achieving the organization’s results See it Own ItSolve ItDo It People who are, habitually accept that they are part of the solution A focus on what cannot be done rather than what can be done Blame GameVictim Cycle People who are, habitually do not get results Non-Accountability Accountability _________________________________________________________

11. Shift to an Accountable Culture Actions (A 2 )Actions (A 1 ) People externalize the need for change. People wait to be told what to do. People provide excuses for not moving forward. People do not get engaged or show full ownership. People focus on identifying problems. People internalize the changes they need to make. People take the initiative to figure out what to do. People stop making excuses and start asking what else can I do. People personally invest in making things happen. People focus on finding solutions. TO

12. Results Pyramid Results Beliefs Experiences 1. Define R 2 2. Identify A 2 3. Identify B 2 4. Provide E 2

13. Results Actions Experiences Beliefs What People Do

14. Cultural Change Culture change happens one person at a time, and the process begins with getting each and every person in the organization aligned with results (R 2 ). Nothing creates accountability and alignment more than a clear statement of the results (R 2 ) you want to achieve.

15. 1.Clearly define the desired results (R 2 ). 2.Introduce the desired results (R 2 ) throughout the organization. 3.Create accountability to achieve the desired results (R 2 ). Results

16. Identifying Your Results Shift Movement to (R 2 ) R 1 RESULTS R 2 RESULTS TO A B C D

17. Evaluating Results (R 2 )

18. Cultural Change

19. Accelerating a shift in the way people act requires a clear understanding of what they need to STOP doing, what they need to START doing, and what they need to CONTINUE doing. The fastest way to get someone to change the way they act is to get them to change the way they think. Actions

20. Start/Stop/Continue Analysis

21. You cannot bring about change in beliefs by simply asking someone to do something. To foster adoption of new beliefs (B 2 ), you must create experiences that will convince people to think differently.

22. Identifying Your Belief Shift

23. Changing beliefs requires overcoming selective interpretation and belief bias. This means well-planned experiences will often require interpretation. Experiences create beliefs that drive actions.

24. Providing Experiences That Instill New Beliefs (B 2 )

25. Results Pyramid Results Beliefs Experiences Results R 2 are the End Game Actions A 2 Create Results Beliefs B 2 Drive Actions Experiences E 2 Create Beliefs

26. Questions? Please complete the evaluation.