1. INFOTRIEVE document delivery done right!

2. Why Document Delivery?  Over 15 million article transactions last year for ILL and document delivery  More databases available to more users = more requests for articles, many not online, many not in local collections  When ILL departments are faced with a big increase in orders traditional systems break down

3. Evaluating Options: What Each Customer Should Consider  Copyright Compliance  Full-Service or Single-source document delivery  Ease of ordering  Delivery Methods  Payment Methods  Price  Turnaround Time  Customer Service and Support  Compatibility with existing library systems and automation

4. Two Very Different Kinds of Document Delivery Services: Full-Service Document Delivery Single-source (or captive collection) suppliers

5. Full-service Document Delivery:  Full-service suppliers use multiple sources  A service, not just a source  The best option if you have a lot of requests coming from a variety of sources  Many ordering, billing & delivery options  An emphasis on customer service & support  Value-added services and integration tools  Outsourcing options

6. Features for Consortia:  End-user Interfaces and Account Management: each student is a patron  Disintermediation: order bounce-back and end-user delivery  Fund Accounting: distributed deposit accounts  Compatible with many database vendors and library automation systems

7. Document Delivery Contracts for Consortia:  The higher the level of participation, the greater the benefits for all  One pipeline for all orders reduces costs, simplifies statistics and account management.  Leverage the benefits of automation and resource sharing

8. Case Studies:  California State University  UALC  University of Arizona  OhioLINK  Australia  Corporate library families

9. Pricing for Consortia  Full price is $9.75 per article, plus copyright  Accounts with over 2,000 orders per month get discounts as deep as $6.75 per article

10. What’s the downside? Document Delivery costs don’t fit into the typical library budget – even though prices are cheaper than overall costs of interlibrary loan. Copyright royalties may be controversial, but the cost of compliance record keeping may be higher than the royalties

11. “The bottom line is about reducing the time that skilled people spend on routine, clerical tasks, so they can spend more time serving the information needs of their organization – more satisfying for them and more productive for their organizations. It’s especially relevant now, when library staffing is cut to a minimum, but an organization’s need for good information in a competitive global environment is critical.” Richard Barber, Infosentials.