1. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Baldrige Performance Excellence Program 2012 Examiner Training Opening Session

2. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige 2012 Examiner Training l Welcome l Thanks! l Quick Introductions (Name & Affiliation) l New at Training l Baldrige Program and Enterprise Update l Item Scoring l Personal Note

3. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige New at Training l Increased International Guests with Paid Attendance l Limited Number of U.S. Paid Attendees

4. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Baldrige Program and Enterprise Update l Program Structure l Program Changes l Program Funding l Enterprise Update

5. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Program Structure 6 Teams 3 Teams Operations Transition Team – Provide Essential Products and Services – Eliminate, Streamline, Innovate Enterprise Transition Team – Develop New Products – Initiate Revenue Generation Management Team – Coordinate with Enterprise – Coordinate with NIST

6. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Program Changes Examiner Training Support Award Eligibility Rules Many Cost Savings >25% Staff Loss Business Plan

7. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Program Funding Foundation Gift – Endowment Fundraising Underway – Sponsorships Fees – Criteria Sales – Conferences / Events – Award Application – Assessment Services – Training – Roundtables / CoPs – Baldrige Fellows Grants and Contracts

8. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Quest for Excellence Sponsors

9. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Enterprise Update l Vision – An Integrated, Financially Sustainable Baldrige Enterprise l Identified Ten Characteristics of the Enterprise l Enterprise Integration of Examiner Training, Award Processes, Non-Award Assessments, Criteria Sales, Marketing and Communications, Channel Partners l Weekly Meetings of the Alliance, ASQ, Baldrige Foundation, and BPEP

10. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Item Scoring l Most Descriptive Scoring Range – All Four Dimensions – Benefit of the Doubt l Approach Is Not A Gate l ADLI and LeTCI Dimensions Parallel Each Other for Each Maturity Level

11. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige Personal Note Transition Learnings: ● Real Change Is Hard ● Mutual Respect and Trust ● Constant Communication ● Agility ● Take Pride in Our Accomplishments and Work ● Innovate ● Show the Love

12. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige

13. 2012 Baldrige Performance Excellence Program | www.nist.gov/baldrige ? ? ? ? ? ? Questions ? ? ? ? ? Thanks!