1. Building the HubSpot Sales Machine Mark Roberge Chief Revenue Officer, HubSpot @markroberge

2. My mission as a sales executive MISSION Predictable, scalable revenue growth STRATEGY If I can… 1.Hire the same type of successful sales person 2.Train the sales people in the same way 3.Provide each sales person with the same quantity and quality of leads 4.Have the sales people work the leads using the same process …then I will achieve my goal.

3. #1: Hire the same type of successful sales person

4. 4 @markroberge What do you look for in a sales hire?

5. The ideal sales hiring formula is different for every company… but the process to engineer the formula is the same.

6. 6 @markroberge Engineer Your Own Sales Hiring Formula

7. 7 @markroberge Which criteria scored highest for us? INTELLIGENT or COACHABLE or CURIOUS

8. 8 @markroberge The HubSpot Sales Hiring Formula  Coach-ability  Curiosity  Intelligence  Work Ethic  Prior Success

9. #2: Train your sales people in the same way

10. A “ride-along” training strategy is neither scalable nor predictable. Most top performing sales people succeed in their own unique way.

11. 11 @markroberge Components of Predictable, Scalable Sales Training The Sales Methodology 1.Buyer Journey 2.Sales Process 3.Qualifying Matrix Use exams and certifications to measure quality and consistency coming out of training

12. Train Sales to “Live” in your Prospects’ World

13. Set Them Up to be Thought Leaders

14. #3: Provide sales people with the same quantity and quality of leads

15. 15 @markroberge How do you buy? Cold Call? Cold email? Google? Social Media?

16. 16 @markroberge Modern Lead Generation: Inbound Marketing BLOGSEOSOCIAL MEDIA

17. “JOURNALISTS” hold the keys to the future of Demand Generation

18. Create Your Content Engine

19. Create Your Content Calendar 1 eBook w/ LP / Month

20. 4 Blog Posts / Month Create Your Content Calendar 1 eBook w/ LP / Month

21. Create Your Content Calendar 4 Blog Posts / Month FB Posts / Month 8 1 eBook w/ LP / Month

22. Create Your Content Calendar 4 Blog Posts / Month FB Posts / Month 8 Tweets / month 16 1 eBook w/ LP / Month

23. Create Your Content Calendar 4 Blog Posts / Month FB Posts / month 8 Tweets / month 16 1 eBook w/ LP / Month

24. The Marketing SLA * Data has been altered from actual HubSpot data for the purposes of this presentation Buyer Journey State Customer Conversion % Revenue per Customer Lead Value Problem Education 1%$40K$400 Solution Research 5%$40K$2K Solution Selection 20%$40K$8K Small Business Persona Buyer Journey State Customer Conversion % Revenue per Customer Lead Value Problem Education 2%$200K$4K Solution Research 6%$200K$12K Solution Selection 25%$200K$50K Mid-Market Persona Buyer Journey State Customer Conversion % Revenue per Customer Lead Value Problem Education 3%$700K$21K Solution Research 10%$700K$70K Solution Selection 30%$700K$210K Enterprise Persona

25. * Data has been altered from actual HubSpot data for the purposes of this presentation. The Sales SLA Calculate the ideal number of sales attempts for each type of lead

26. Daily Accountability for the SLA * Data has been altered from actual HubSpot data for the purposes of this presentation Measure progress on the Marketing SLA each day

27. #4: Have sales people work the leads with the same process

28. 28 @markroberge Coaching: Golf vs. Sales

29. “Metrics-Driven Sales Coaching” Use metrics to diagnose the skill deficiency. Customize a coaching plan.

30. Implement a metrics-driven coaching culture Morning Afternoon 1 st Day of Month2 nd Day of Month VP Meets with Director  Review Skill/Development Plans for each sales person Director Meets with Manager  Review Skill/Development Plans for each sales person Manager Meets with Sales Person  Discuss qualitative performance  Review individual metrics  Co-Create Skill/Development Plan Sales Person / Manager Independent Reviews  Think through qualitative performance  Review individual metrics  Think about Skill/Development Plan

31. Implement a metrics-driven sales culture * Data has been altered from actual HubSpot data for the purposes of this presentation Each Color Represents a Different Sales Rep

32. “Peel Back the Onion” for More Insight * Data has been altered from actual HubSpot data for the purposes of this presentation Lead-Worked-to-Connect Ratio Connect-to-Demo Ratio

33. Say goodbye to manual tasks and confusing features. Say hello to HubSpot CRM. Take back your inbox with tools that make email better for everyone, including salespeople. www.hubspot.com/saleswww.getsidekick.com

34. 34 @markroberge

35. Questions? Mark Roberge Chief Revenue Officer, HubSpot @markroberge

36. Sales Compensation Plans: HubSpot History *Actual commissions are not real