1. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition Chapter 13 Retailing and Wholesaling

2. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-2 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Describe the major types of retailers. 3.Understand the marketing decisions facing retailers and wholesalers. 4.Identify the major types of wholesalers.

3. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-3 Founded by John Forzani, former CFL player Corporate segment: 252 stores (Sport Chek, Sports Experts, Coast Mountain Sports) Franchise segment: 192 stores (Athmosphere, RnR) 2005 sales of $1.2 billion, has 16.1% market share of Canadian sporting goods market Explosive growth in the 1980’s Challenged by U.S. big box stores, who offer larger stores, deeper selection Store designs are flexible, able to locate in shopping malls Use service levels and community involvement as a differentiator Focus on keeping costs low The Forzani Group

4. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-4 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Know the major types of retailers. 3.Understand the marketing decisions facing retailers and wholesalers. 4.Know the major types of wholesalers.

5. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-5 Retailing –All activities involved in selling goods or services directly to final consumers for their personal, nonbusiness use. Retailer –Business whose sales come primarily from retailing.

6. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-6 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Know the major types of retailers. 3.Understand the marketing decisions facing retailers and wholesalers. 4.Know the major types of wholesalers.

7. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-7 Types of Retailers Amount of service Product lines Relative prices Organizational approach Self-service retailers –Customers are willing to self-serve to save money –Convenience stores and fast moving shopping goods Limited-service retailers –Most department stores Full-service retailers –Salespeople assist customers in every aspect of shopping experience –High-end department stores and specialty stores

8. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-8 Discussion Question Retailer Level of Service Self service checkout scanners are growing in use. What advantages for retailer? Consumer? What are the disadvantages???

9. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-9 Types of Retailers Amount of service Product lines Relative prices Organizational approach Specialty stores –Narrow product lines with deep assortments Department stores –Wide variety of product lines Supermarkets Convenience stores –Limited line Superstores –Food, nonfood, and services Category killers –Giant specialty stores

10. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-10 Types of Retailers Amount of service Product lines Relative prices Organizational approach Discount stores –Low margins are offset by high volume Off-price retailers –Independent off-price retailers TJ Maxx, Marshall’s –Factory outlets Levi Strauss, Reebok –Warehouse clubs Sam’s Club, Costco

11. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-11 Types of Retailers Amount of service Product lines Relative prices Organizational approach Corporate chain stores. Voluntary chains Retailer cooperatives Franchise organizations Merchandising conglomerates

12. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-12 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Know the major types of retailers. 3.Understand the marketing decisions facing retailers and wholesalers. 4.Know the major types of wholesalers.

13. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-13 Retailer Marketing Decisions Target market and Positioning decision –Define well target market and strong positioning Product variables –Assortment –Services mix –Store atmosphere Price decision: –Markups and volume are inversely related

14. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-14 Retailer Marketing Decisions Promotion –Retailers use any or all five tools to reach consumers Place decision –Location is critical to attract the target market –Central business districts –Shopping centres Regional Neighbourhood –Power centres

15. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-15 Retailing The Future of Retailing –New retail forms and shortening retail life cycles Wheel-of-retailing concept –Growth of non-store retailing Mail-order, television, phone, online shopping –Retail convergence The merging of consumers, products, prices, and retailers

16. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-16 Retailing The Future of Retailing –Rise of mega retailers –Growing importance of retail technology –Global expansion of major retailers –Retail stores as “Communities” or “Hangouts”

17. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-17 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Know the major types of retailers. 3.Understand the marketing decisions facing retailers and wholesalers. 4.Know the major types of wholesalers.

18. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-18 Wholesaling –All activities involved in selling goods and services to those buying for resale or business use. Wholesaler –A firm engaged primarily in wholesaling activity.

19. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-19 Wholesaling Wholesalers add value by performing the following functions: –Selling and promoting –Buying and assortment building –Bulk-breaking –Warehousing –Transportation –Financing –Risk bearing –Market information –Management services and advice

20. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-20 Types of Wholesalers Merchant Wholesalers Brokers and Agents Manufacturers’ and retailers’ branches and offices Full-service wholesalers –Wholesale merchants –Industrial distributors Limited-service wholesalers –Cash-and-carry wholesalers –Truck wholesalers (jobbers) –Drop shippers –Rack jobbers –Producer’s cooperatives –Mail-order wholesalers

21. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-21 Types of Wholesalers Merchant Wholesalers Brokers and Agents Manufacturers’ and retailers’ branches and offices Brokers and agents do not take title of the goods. Brokers –Bring buyers and sellers together and assist in negotiation Agents –Manufacturers’ agents –Selling agents –Purchasing agents –Commission merchants

22. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-22 Types of Wholesalers Merchant Wholesalers Brokers and Agents Manufacturers’ and retailers’ branches and offices Sales branches and offices –Branches carry inventory: lumber, auto equipment, parts –Offices do not carry inventory: dry goods Purchasing officers –Perform roles similar to brokers and agents; however, these individuals are employees of the organization

23. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-23 Trends in Wholesaling Fierce resistance to price increases Successful wholesalers must add value by increasing efficiency and effectiveness The distinction between large retailers and wholesalers continues to blur More services will be provided to retailers Many wholesalers are going global

24. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 13-24 Learning Goals 1.Understand the roles of retailers and wholesalers in the marketing channel. 2.Know the major types of retailers. 3.Know the major types of wholesalers. 4.Understand the marketing decisions facing retailers and wholesalers.