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® The 7 Habits of the Highly Effective Capacity Planner Denise P. Kalm CA, Inc. Session 352
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® Why this subject? What are habits? The 7 Questions Conclusion 2December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The Way My Mind Works 3December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Forgetting Why You Do This Job? 4December 8, 2009 The 7 Habits Copyright © 2009 CA
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® 5 “The way we see the problem is the problem.” Stephen Covey
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® Our Capacity Planning WorldView 6December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Reality 7December 8, 2009 The 7 Habits Copyright © 2009 CA Our Perception ExperiencesExpectationsAssumptions
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® 8December 8, 2009 The 7 Habits Copyright © 2009 CA “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Aristotle
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® 9December 8, 2009 The 7 Habits Copyright © 2009 CA HABIT SKILL KNOWLEDGE DESIRE
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® 10December 8, 2009 The 7 Habits Copyright © 2009 CA To Change Habits
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® 11December 8, 2009 The 7 Habits Copyright © 2009 CA “Good habits, which bring our lower passions and appetites under automatic control, leave our natures free to explore the larger experiences of life.” Ralph Sockman
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® The 7 Habits Habit 1 – Be Proactive 12December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Life Values Experiential Creative Attitudinal 13December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The Circles of Your Life 14December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The Rules of Habit 1 Learn the business Expand your circle of influence Understand how IT serves the business Plan for the worst 15December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The 7 Habits Habit 2 – Begin with the End in Mind 16December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Measure Twice, Cut Once 17December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Do You Have the Right Goal? Know when to buy more CPU Get a bonus for generating a fancy capacity plan The modeling tool is fun Because your boss told you to do this 18December 8, 2009 The 7 Habits Copyright © 2009 CA Price Performance
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® The 7 Habits Habit 3 – Put First Things First 19December 8, 2009 The 7 Habits Copyright © 2009 CA
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® “If you were to do one thing regularly that would have an enormous business or personal impact, what would that be?” Stephen Covey 20December 8, 2009 The 7 Habits Copyright © 2009 CA Why aren’t you doing it?
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® Categorize 21December 8, 2009 The 7 Habits Copyright © 2009 CA URGENTNOT URGENT IMPORTANT12 NOT IMPORTANT34
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® 1 & 2 Only 22December 8, 2009 The 7 Habits Copyright © 2009 CA Monday Tuesday 8 Task 18 9 Task 29 10 …10 11 11 22 33
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® 23December 8, 2009 The 7 Habits Copyright © 2009 CA OR
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® Lessons from Habit 3 Define urgency/importance Prioritize Schedule Commit 24December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The 7 Habits Habit 4 – Think Win/Win 25December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Other Options WIN/LOSE LOSE/WIN LOSE/LOSE WIN/DON’T CARE 26December 8, 2009 The 7 Habits Copyright © 2009 CA
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® What Does it Take? 27December 8, 2009 The 7 Habits Copyright © 2009 CA NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS NEEDS OPINIONS VALUES CONCERNS
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® Why Should I Care? WIIFM 28December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The Real World Vendor contracts SLA negotiations Team work Your PR 29December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Getting to Win/Win What you both want (not how) Rules Resources Consequences 30December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The 7 Habits Habit 5 – Seek First to Understand, Then To Be Understood 31December 8, 2009 The 7 Habits Copyright © 2009 CA
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® How Do You Explain What You Are Doing? 32December 8, 2009 The 7 Habits Copyright © 2009 CA FEARS CONCERNS ASSUMPTIONS BELIEFS
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® Making it Work – System Migration 33December 8, 2009 The 7 Habits Copyright © 2009 CA OR
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® The Greatest Gift 34December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The 7 Habits Habit 6 – Synergize 35December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Creative Cooperation 36December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Characteristics Openness All diversity appreciated Safety Appreciation Curiosity 1 + 1 = 4 37December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Examples 38December 8, 2009 The 7 Habits Copyright © 2009 CA
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® The 7 Habits Habit 7 – Sharpen the Saw – The Principle of Balanced Self-Renewal 39December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Can You Still Do An All-Nighter? 40December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Renewal 41December 8, 2009 The 7 Habits Copyright © 2009 CA
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® 42December 8, 2009 The 7 Habits Copyright © 2009 CA “Sometimes I’ve believed as many as six impossible things before breakfast.” Lewis Carroll Mental
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® Other Options Crosswords Follow a net trail Memory games Visualize Extend 43December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Social/Emotional 44December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Physical 45December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Spiritual 46December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Know When to Refuel 47December 8, 2009 The 7 Habits Copyright © 2009 CA
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® 48December 8, 2009 The 7 Habits Copyright © 2009 CA
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® Summary 49December 8, 2009 The 7 Habits Copyright © 2009 CA
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® 50December 8, 2009 The 7 Habits Copyright © 2009 CA
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® 51December 8, 2009 The 7 Habits Copyright © 2009 CA “If one advances confidently in the direction of his dreams, and endeavors to live the life which he has imagined, he will meet with a success unexpected in the common hours.” Henry David Thoreau
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® 52December 8, 2009 The 7 Habits Copyright © 2009 CA “The victory of success is half won when one gains the habit of setting goals and achieving them. Even the most tedious chore will become endurable as you parade through each day convinced that every task, no matter how menial or boring, brings you closer to fulfilling your dreams.” Og Mandino
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® Contact me: Denise.Kalm@ca.com 53December 8, 2009 The 7 Habits Copyright © 2009 CA
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