1. How will we equip our operational staff to deliver effective, knowledgeable and timely support to young jobseekers?
8th May 2013
Bill Davies, JCA

2. Who are JCA?
One of the UKs leading business and employability psychology consultancies
Over 17 years experience delivering sustainable people assessment and development solutions, working across Europe the Middle East and the globe
Innovative training and careers psychology services, underpinned by leading edge products and cutting edge technology

3. The KASH model K
Knowledge A
Attitude S
Skill H
Habits

4. The 3 Keys
Attitude
Skill
Tools

5. Attitude

6. EI: Sustainable impact
Rich to talk about Mie and Momentum and impact on EA. Why they engaged with EI, initial reactions, reflective reactions – progression and sustained results.
The data in the graph looks at the EI scales that are most relevant to customers in the W2W sector.
Based on feedback from 150 Mangers who attended Mie Workshops

7. Skill Highly developed communication skills (verbal & non verbal)
A coaching approach
Empathy
Understanding the labour market
Well connected / good networks

8. Tools

9. Summary
The 3 keys to providing effective, knowledgeable and timely support to young jobseekers are attitude, skill and tools
All three can be developed
Identifying red and green behaviours helps to develop the correct attitude. Emotional Intelligence development is key
The correct attitude helps to develop a strong skill base
Effective, efficient tools can add impact and value