1. Chapter 121 The Examine Process Chapter 12 Achieving Quality Through Continual Improvement Claude W. Burrill / Johannes Ledolter Published by John Wiley & Sons, Inc., 1999 Prepared by Dr. Tomi Wahlström, University of Southern Colorado

2. Chapter 122 Quality Control Although emphasis should be doing things right the first time, examination is necessary because the goals may not have been met Primary purpose of quality control is to prevent nonconforming products from being shipped to the customer

3. Chapter 123 Problems with Quality Control Examination is not enforced Examination process is not effective Examination equipment is faulty Examiners are not effective Product requirements are not clear Poor examination environment Poor control of nonconforming product Defect information not collected Fails to take human side into account

4. Chapter 124 The Golden Rule

5. Chapter 125 Examination Techniques Observing products –Measurement, individual review, peer review, and quality system audit Operating products –Testing is done by different people –Testing is conducted at different levels –Testing can be destructive –Testing is not a trivial topic

6. Chapter 126 Examining Requirements Some major issues to be examined –Clarity and accuracy –Completeness –Consistency –Feasible For custom product, the customer can be asked to examine the requirements

7. Chapter 127 Receiving Inspection Incoming products are examined using the following process –All products Visual inspection –Custom and critical products Scope depends of status of subcontractor –Control of Products Inspection status identified at each stage of production

8. Chapter 128 In-Process Inspection Every task should be followed by inspection Sampling frequency –100% inspection in early phases of production –Sometimes random sampling utilized

9. Chapter 129 Final Examination The create stage for producing a car consists of four subprocesses: specify, design, create, and examine. The last of these subprocesses answers the question “is the car defect free?” It does not directly address the question, “does the car provide what the cutomer wants?”

10. Chapter 1210 Examining Goods Examining subcontractor products –Overall quality depends on component quality Measuring devices –All measuring devices need to be calibrated properly Inspection –Random sampling or 100% inspection

11. Chapter 1211 Examining Services Problems: –High subjectivity on part of customer –High variability of service –Lack of service attitude by customers –Lack of experience by customers Root causes: –Service process not defined –Services standards lacking –Employee training poor –Quality control not embedded into process

12. Chapter 1212 External Examiners Building inspectors Federal Aviation Agency Federal Food and Drug Administration Occupational Safety and Health Administration

13. Chapter 1213 Desk Checking Structured procedure that an individual can use to control the quality of a work product he or she has produced Performing desk checking –Develop a proper attitude –Study the requirements and standards –Review relevant checklists –Check the product –Record results

14. Chapter 1214 Peer Reviews Structured review of work by a peer conducted in a penalty free environment Can be formal or informal Involves three to five people –Reviewee, reviewers, moderator, secretary

15. Chapter 1215 Other Examination Techniques Reviews –Assessment by a group Mandatory, formal, investigative, expensive, time consuming, and extensive Testing –Appearance, performance, environmental impact, stress, reliability, maintainability, life, and manufacturability

16. Chapter 1216 Questions?

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