1. United States Fire Administration Chief Officer Training Curriculum Human Resource Development Module 4: Managing Organizational Diversity

2. United States Fire Administration HRD 4-2 Objectives  Demonstrate knowledge of the changing demographics within the fire service, both industry-wide and locally  Assess how the organization reflects the demographics of the service community

3. United States Fire Administration HRD 4-3 Objectives (continued)  Identify specific challenges and opportunities presented by a diverse workforce  Define the chief officer’s role and responsibility to ensure a respectful and professional workplace

4. United States Fire Administration HRD 4-4 The Changing Fire Service How has the fire department changed in the last 50 years?

5. United States Fire Administration HRD 4-5 Activity 4.1- How Your Fire Service Organization has Changed How has your Fire Service Organization changed?

6. United States Fire Administration HRD 4-6 Diversity Challenges and Opportunities What kind of management challenges and opportunities does a diverse workforce present?

7. United States Fire Administration HRD 4-7 Activity 4.2: Diversity Scenarios Time:  Total time – 80 minutes  Large-group discussion – 35 minutes

8. United States Fire Administration HRD 4-8 Activity 4.2: Diversity Scenarios (continued) Purpose:  Help students identify diversity issues  Identify specific challenges and opportunities presented by diversity in the scenarios  Determine how diversity situations should be handled  Identify the departmental impact of the issue  Solve a diversity issue with a positive solution

9. United States Fire Administration HRD 4-9 Diversity Management Role  Positive attitudes and behaviors begin with you  Leading by example is crucial to successfully redesigning policy  Provide diversity education that will help to change attitudes and behaviors throughout the department

10. United States Fire Administration HRD 4-10 Supporting Diversity How do you support diversity?

11. United States Fire Administration HRD 4-11 Non-Support of Diversity What happens if you do not support diversity?

12. United States Fire Administration HRD 4-12 Ensuring a Respectful, Professional, and Inclusive Workplace How does the chief officer ensure a respectful, professional, and inclusive workplace?

13. United States Fire Administration HRD 4-13 Harassment Guidelines Use CATSNRO  C-comments  A-actions  T-things  S-situational  N-nature  R-reasonable  O-offensive

14. United States Fire Administration HRD 4-14 Summary  It is diversity’s typical and atypical characteristics that make each person different  Diversity is more prevalent today in the fire service than in the past  Even though diversity brings challenges to the chief officer, it also brings opportunities  It is the chief officer’s role and responsibility to ensure a respectful and professional workplace