1. 1MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mission Staff Assistant Developed as part of the National Emergency Services Curriculum Project

2. 2MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Introduction The Mission Staff Assistant (MSA) is an entry- level job at mission base. –Completed General Emergency Services –101T card for MSA The MSA’s primary responsibility is administration, particularly processing mission personnel.

3. 3MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Introduction (Con’t.) The MSA may also perform basic functions of other specialty areas: –Information Officer –Safety Officer –Planning –Logistics

4. 4MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Public Relations Interact with the media or other interested bystanders. –Assist the Information Officer with the media or other interested bystanders. –If no Information Officer is present, meet the media/bystanders and assist them as much as possible without interfering with the mission until the IO or IC can be notified.

5. 5MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Public Relations Continued –Nothing is released without permission from the IC or IO. –Direct reporters, family and bystanders to the IO (IC if no IO). –Never guess or speculate. Always follow-up. –“I don’t know” or “You need to ask the IO” – Not “I am not allowed to tell you.”

6. 6MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Coordinating Visits by interested parties Assist the IC or IO in Coordinating Visits of the News Media –You may have to deal with the media or bystanders in the absence of an information officer. Do the best you can by following the guidelines in CAPR 60-3, and working with the incident commander and other key staff. –Don’t be afraid to refer visitors up the chain

7. 7MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Memoranda of Understanding CAP has many ES partner agencies. –American Red Cross –FEMA –National Weather Service –Other state, local, and service organizations What is the Purpose of MOUs? –Outlines how we will work with other agencies –Outlines the insurance coverage and reimbursement arrangements for operations

8. 8MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Calling in the troops Assist the incident commander in activating the mission team if asked. –Alert rosters: Who/what is needed? Who is qualified to do what? Available resources. –Keep a Phone log –Prepare for planning and briefing

9. 9MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mission Check-in Process mission personnel and equipment during a mission. –Primary duties: Sign-in and Sign-out. Check credentials. Set up (brief/debrief, meetings, status boards). Collect and manage data.

10. 10MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mission Check-in Continued Credentials –Everyone must have valid and current: CAP membership card 101 card or database record –May need valid and current: ROA card State & CAP Driver Licenses

11. 11MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mission Check-in Continued –Mission Pilots must have valid and current: FAA pilot certificate FAA medical certificate CAP Form 5 (1 year) CAP Form 91 (2 years) ROA card

12. 12MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities

13. 13MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities

14. 14MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities General Assistance May be asked to assist in: –Conducting basic safety/hazard inspections –Setting up areas for briefings and meetings –Setting up and maintaining status boards –Locating personnel for next ops period –Building briefing packages (including basic weather) –Developing portions of the Incident Action Plan –Compiling mission data and documents –Maintaining logs and information

15. 15MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Safety Inspections Risk management is used to eliminate or mitigate hazards. Report any hazards or unsafe practices to the safety officer. –Wherever you are, look for hazards - use common sense If imminent danger, take immediate action. If not, report it to proper authority.

16. 16MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mishap Investigations Mishap -- an unplanned or unsought event, or series of events, that results in death, injury, or damage to or loss of equipment or property. –classified as either bodily injury, property damage, or other. Safety Officer is responsible for reporting.

17. 17MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mishap Investigations Continued If no MSO at the mission base: –Classify and notify per CAPR 62-2, Mishap Reporting and Investigation. IC or unit commander immediately notifies the wing commander and wing safety officer. If serious injury or death is involved, National HQ personnel are notified. CAPF 78, Mishap Report Form, within 48 hours of the mishap.

18. 18MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Situation Maps Assist in maintaining situation maps and status boards. Ensure information is entered correctly and in a timely manner based on your supervisors direction. Know the ICS Map Symbols It would be helpful to know how to plot latitude and longitude (may be a future requirement)

19. 19MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Situation Maps Continued

20. 20MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Maintain Clue Logs Wing or local forms and checklists CAPF 104 (reverse), Mission Flight Plan/Briefing Form CAPF 106, Ground Interrogation Form CAPF 109, Ground Team Clearance

21. 21MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities CAPF 109 Ground Team Clearance

22. 22MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities CAPF 104 Reverse Side

23. 23MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Many areas will keep a unit log to record personnel and events of the mission.

24. 24MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Resource Availability and Tracking Determine the status and availability of resources for a mission. –Identify and locate resources: Wing, group or unit roster/list. –Verify resources: Make sure equipment is operable.

25. 25MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Resource Availability and Tracking Continued –Track deployed resources: Use an equipment sign-out log to control non- expendable assets. Non-expendable assets must be inspected and returned to their proper locations at end of mission. Document significant expendables used. Make sure any equipment borrowed from another agency is returned (in the same or better condition as it was when you borrowed it).

26. 26MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities 24 hour clock To avoid confusion from A.M. or P.M.- the military clock is used to record time. –Midnight to noon is listed as 0000 to 1200 hours –Noon to midnight- add 12 to standard clock 1300, 1400, 1500…2300 9:42 A.M. would be 0942 hours 5:00 P.M. would be 1700 hours

27. 27MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities ZULU Time To avoid confusion in working with different time zones- Zulu or Coordinated Universal Time is often used. –measured from the Greenwich Meridian Line at the Royal Observatory in Greenwich, England –Calculations from local to Zulu time will depend on where in the country you are –Check with the Communications Unit Leader at the mission if you need help in calculating

28. 28MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Vehicle Inspections Perform a vehicle safety inspection. –Normally the duty of the SO. –Daily Vehicle Inspection Report If necessary, update and maintain a vehicle operations (usage) log for the finance/admin section.

29. 29MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Mission Duties Be professional and helpful in attitude Don’t be afraid to ask questions or for help from your supervisor Be careful, there can be many hazards around a mission base (wires, antennas, vehicles) Watch your health. Don’t get so involved in duties you forget hydration, eating, rest, etc. Remember to take into account of your duty time that it may involve a long drive home. Get plenty of rest. Don’t try to do something you haven’t been trained to do.

30. 30MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities Additional Studies CAPR 173-3: Reimbursement policies and procedures CAPR 60-1: CAP Flight Management CAPR 60-3: CAP ES Training & Operational Missions CAPR 60-4 V1: CAP Emergency Services Mission Forms CAPR 60-4 V2: CAP Emergency Services Training Forms CAPR 60-5: Critical Incident Stress Management CAPR 62-1: CAP Safety Responsibilities & Procedures CAPR 62-2: Mishap Reporting and Investigation CAPR 100-1V1: CAP Communications CAPR 900-3: Firearms- Assistance to Law Enforcement Agencies CAPP 2: CAP ELT/EPIRB Search

31. 31MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities MSA Tasks P-2006 Demonstrate knowledge of the MSA responsibilities P-2002 Demonstrate the ability to escort dignitaries and visitors at mission sites P-2003 Demonstrate the ability to process incoming resources for use on the mission P-2005 Demonstrate collection and updating of incident status information

32. 32MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities MSA Tasks Continued P-0101 Demonstrate the ability to keep a log L-0001 Basic Communications Procedures for ES Operations

33. 33MSA.PPT LAST REVISED: 9 JULY 2008 Citizens Serving Communities QUESTIONS? THINK SAFETY!