1. Luc Hendrickx Executive Director

2. 11th ICCRM, Seville, 7-9 July 2005 Client-Supplier Communication Key Message International Diabetes Federation World Diabetes Congress –Track history –Facts & figures –Organization Bidding: Questions to Ask –Questions to ask –Decision-making process Client-Supplier Communication –Dos and don’ts

3. 11th ICCRM, Seville, 7-9 July 2005 Key Message LISTEN to the person who drives the decision-maker

4. 11th ICCRM, Seville, 7-9 July 2005 IDF Fact Sheet International federation of national diabetes associations To promote diabetes care, prevention and a cure worldwide The global advocate for people with diabetes Established in 1950 Non-profit International Association under Belgian Law Global Executive Office in Brussels 18 Staff, 7 Regional Managers Many dedicated volunteers all over the world Currently representing 191 member associations in 150 countries In official relation with the World Health Organization (WHO) Organizers of the World Diabetes Congress

5. 11th ICCRM, Seville, 7-9 July 2005 Regions and Regional Offices Brussels Alexandria Singapore Dar es Salaam Alexandria Colombo Montevideo

6. 11th ICCRM, Seville, 7-9 July 2005 World Diabetes Congress Track history 1st triennial congress in 1950 Recent congresses 1991Washington 8,000 1994Kobe 5,000 1997Helsinki 8,000 2000Mexico City 8,000 2003Paris17,000 Next congresses 2006Cape Town 2009Montreal Next open date 2012 (2011?)

7. 11th ICCRM, Seville, 7-9 July 2005 World Diabetes Congress Facts & Figures 10,000 participants 10,000 sq m exhibition 9 parallel sessions 2,500 posters Structure FriBuild-up SatBuild-up, Group registration SunRegistration, satellite symposia Mon-ThuProgramme, satellite symposia FriDismantling

8. 11th ICCRM, Seville, 7-9 July 2005 World Diabetes Congress Organization In-house PCO since 2003 Congress Unit Congress Manager Congress Assistant Industry Coordinator Programme Coordinator Registration Coordinator (Media, IT, Finance, PR,...) Outsourced: hotel accommodation, tours

9. 11th ICCRM, Seville, 7-9 July 2005 Bidding: Questions to Ask Organizer (Gatekeeper)? International Diabetes Federation? Congress stats? Does my venue meet the congress requirements? Previous, next and future venues? Next open date? Trend in selection of venue? European? Global? Organizer (PCO)? Bid process?

10. 11th ICCRM, Seville, 7-9 July 2005 Bidding: Questions to Ask Politics? Regional rotation, Withdrawal Decision-making? Recommendation? Governing body vs Individual Trends/Evolution? Congress Unit

11. 11th ICCRM, Seville, 7-9 July 2005 Pro-active Venue Selection International driver Technical site inspection Staff recommends to the Board Fact sheets (less is more) No local/national driver No committee site inspections No formal presentation No mailing of glossy bid books Respect the process, be discreet

12. 11th ICCRM, Seville, 7-9 July 2005 Communication DOs LISTEN! Offer a solution to meet requirements Be patient, Think long-term Network Speak to peers, share knowledge Do your homework Listen to people, not organizations Level with your client Be informed of the decision-making process, and respect it Listen to the person who drives the decision-maker

13. 11th ICCRM, Seville, 7-9 July 2005 Communication DON’Ts DON’T SPEAK! Don’t assume that your client is interested in your destination Don’t take “no” for an answer Don’t only operate from your office Don’t send unsollicited e-mails or brochures Don’t trust the ICCA database Don’t hide essential information from your client Don’t focus on organizations Don’t underestimate politics and hidden agendas

14. 11th ICCRM, Seville, 7-9 July 2005