2. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries Prepared by Dr. Colleen Cook Dean, Texas A&M University Libraries and Michael Maciel Data Analyst, Texas A&M University Libraries American Library Association Midwinter Conference 2008 Philadelphia, PA

3. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries Undergraduates  Library Website  Good place to study  Courteous and helpful service Graduates  Library Website  Print and electronic collections Faculty  Library Website  Print and electronic collections USER IDENTIFIED NEEDS

4. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Hours of Operation Increased: Library Annex – 24 Hours; 5 Days/Wk West Campus Library - 24 Hours; 5 Days/Wk Medical Sciences Library – Open until 1AM Sun – Thurs Cushing – Open until 7 PM Mon – Fri  Customer Service Culture at Service Desks YOU TOLD US, WE DID Affect of Service

5. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Reserves reorganized: Self-serve reserves 3 day turnaround on placing reserves ResDesk – Online resource enabling users to track items placed on reserve  SearchDesk – Online resource enabling users to track missing items  Evans Collection Shelf Reading Project Completed 2007 YOU TOLD US, WE DID Affect of Service

6. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Increase in resources: 4% increase in Total Volumes Held 12% increase in eBooks 6% increase in online serials  Talent hired to reorganize & redesign Libraries’ websites  Digitizing of Maps and Microforms YOU TOLD US, WE DID Information Control

7. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Deliver eDocs & RAPID Electronic Delivery of ILL materials within a 24 hour period 94% fill rate  Improved Online Reference Support AskNow – online reference Subject Portals & RSS feeds YOU TOLD US, WE DID Information Control

8. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Purchase of Major Databases from: Alexander Street Press, ASM International, Elsevier, Gale, Proquest, SPIE, Wiley & Wilson  Purchase Special Research Collections Senator Phil Graham Papers Cervantes Project Collection Dawson French History/Literature Collection Mexican Colonial Imprint Collection Mexican Revolution Collection Entomology Collection YOU TOLD US, WE DID Information Control

9. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Group Study Rooms Additional rooms added in the Evans, West Campus Library & Medical Science Library Branches On-demand check out system with restaurant-like pagers Computers installed in Group Study Rooms Creation of Individual Study Rooms YOU TOLD US, WE DID Library as Place

10. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Purchase of additional Laptops with On-demand check out system  In-Building Wireless system upgrade  Campus redesign to retain library parking YOU TOLD US, WE DID Library as Place

11. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Evans Improvements Consolidation of Reference Desks Study tables and carrels balance New microform readers/scanners  Medical Sciences Library Single Customer Service point Upgraded Education Center YOU TOLD US, WE DID Library as Place

12. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries  Policy Sciences and Economics Improvements Bookshelving reorganized Quiet Area and Soft Seating provided  West Campus Library Creation of Silent Study Area Patent & Trademark Office relocated Reference Area redesigned YOU TOLD US, WE DID Library as Place

13. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries HIGHEST PERCEIVED Undergraduates  Good place to study  Modern equipment to use  Courteous and helpful service Graduates  Courteous and helpful service  Electronic access to library resources Faculty  Courteous and helpful service  Electronic access to library resources

14. LibQUAL TM Impact on the Texas A&M University Libraries LibQUAL TM Impact on the Texas A&M University Libraries HIGHEST DESIRED Undergraduates  Good place to study  Modern equipment to use  Library Website  Electronic access to library resources Graduates  Print and electronic collections  Electronic access to library resources  Library Website Faculty  Print and electronic collections  Electronic access to library resources  Library Website

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