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Instructions There are several slides in this assignment 1.Slide 2 is a template describing the drill-down activity 2.Slide 3 presents an example of the.

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Presentation on theme: "Instructions There are several slides in this assignment 1.Slide 2 is a template describing the drill-down activity 2.Slide 3 presents an example of the."— Presentation transcript:

1 Instructions There are several slides in this assignment 1.Slide 2 is a template describing the drill-down activity 2.Slide 3 presents an example of the approach for one pathway through the process for the Y variable of sales 3.Slide 4 is a reproduction of slide 2 for you to use for the homework assignment 4.Slide 5 presents a process that you can use for the homework if you don’t have a process of your own Be sure to view the notes section of the following slides

2 Hows Whats Y → CTQ Tree Y Strategy Metric Driver Project Just do Plan Project X X X X X X X X X To change a Y, we must change the appropriate Xs CTQs Priorities Strategies Activities Root Causes Root Causes

3 Sales Contacts $ per sale Close Rate Cross-Sell Pricing Products Process Hiring Incentives Script content Methodology Products Offered OJT Apprenticeships Extensive Brief Strict Ad lib CBT Time Trainers None Y or N HowsWhats Example To increase sales, we must change script, methods, …

4 Hows Whats Y → CTQ Tree Y Strategy Metric Driver Project Just do Plan Project X X X X X X X X X To change a Y, we must change the appropriate Xs CTQs Priorities Strategies Activities Root Causes Root Causes

5 The Corn Crisp Process Corn Crisps 12 servings –¾ cup yellow stone-ground cornmeal –1 cup boiling water –½ teaspoon salt –3 tablespoons melted butter Preheat the oven to 400ºF. Stir the cornmeal and boiling water together in a large glass measuring cup. Add the salt and melted butter. Mix well and pour onto a cookie sheet. Using a spatula, spread the batter out as thin as you possibly can -- the thinner the crisper. Bake the cornmeal for half an hour or until crisp and golden brown. Cut into 12 roughly equal triangular pieces. Serve hot with salsa. VOC I love the fresh smell of corn crisps right out of the oven. I can’t wait to taste them, they melt in your mouth! I like the crunch when they’re thin and crispy. I like them best when they’re real fresh. VOC I love the fresh smell of corn crisps right out of the oven. I can’t wait to taste them, they melt in your mouth! I like the crunch when they’re thin and crispy. I like them best when they’re real fresh.


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