1. 2-1-1 Helpline Updated 10/14/13

3. What is 2-1-1 Helpline? 2-1-1 is a 3-digit phone number for accessing essential community services. 2-1-1 Helpline is a program of the Community Service Council, a United Way partner agency. 2-1-1 Helpline was established in 2005 as the first 2-1-1 service in Oklahoma and now serves 37 counties in Oklahoma 2-1-1 Helpline maintains a database of 2,300+ organizations with over 12,000 service listings. In 2012, call volume was 153,000 with 20,000 on-line searches

4. Make 2-1-1 Your First Call To Find… Every call starts with an assessment of caller needs Basic Needs – Food, Clothing and Housing Counseling, Crisis Intervention, Disability Services, Domestic Violence Services, Healthcare, Job Placement, Legal Assistance, Native American Services, Rent Assistance, Senior Services, Utility Assistance and more… Crisis outreach and the latest information on relief and recovery efforts during community emergencies and disasters. Targeted resources available regarding issues such as military family and veteran support, public health emergencies, and employment transitions.

5. Who Calls 2-1-1? 76% of callers (100,000+) are female 10% are aged 60+ Most callers are seeking service for their families or households. The vast majority of callers are low- to very low- income Approximately 1% of callers are Spanish only speakers. 2-1-1 Helpline provided service to 1,500 Spanish-speaking callers in 2012.

6. A quarterly newsletter published by 2 ‑ 1 ‑ 1 Tulsa Helplines, a program of the Community Service Council of Greater Tulsa Fall 2005 6 6 2-1-1 Tulsa Helpline Call Activity Report September 2005 Since the launch of 2-1-1 Tulsa in July 2005, the call volume continues to show a marked increase over previous Helpline call activity. August 2005 showed a 141% increase or 3,787 more calls than in August of 2004 and September 2005 showed a 145% increase or 3,536 more calls than corresponding month in 2004. 90% of the calls are received between the hours of 8 am to 8 pm. Caller Need Categories Chart A quarterly newsletter published by 2 ‑ 1 ‑ 1 Tulsa Helplines, a program of the Community Service Council of Greater Tulsa Fall 2005 6 6 2-1-1 Tulsa Helpline Call Activity Report September 2005 Since the launch of 2-1-1 Tulsa in July 2005, the call volume continues to show a marked increase over previous Helpline call activity. August 2005 showed a 141% increase or 3,787 more calls than in August of 2004 and September 2005 showed a 145% increase or 3,536 more calls than corresponding month in 2004. 90% of the calls are received between the hours of 8 am to 8 pm. Caller Need Categories Chart A quarterly newsletter published by 2 ‑ 1 ‑ 1 Tulsa Helplines, a program of the Community Service Council of Greater Tulsa Fall 2005 6 6 2-1-1 Tulsa Helpline Call Activity Report September 2005 Since the launch of 2-1-1 Tulsa in July 2005, the call volume continues to show a marked increase over previous Helpline call activity. August 2005 showed a 141% increase or 3,787 more calls than in August of 2004 and September 2005 showed a 145% increase or 3,536 more calls than corresponding month in 2004. 90% of the calls are received between the hours of 8 am to 8 pm. Caller Need Categories Chart

7. Most Frequent Referrals - 2012 Agency Name Number of Referrals Salvation Army - Tulsa Center of Hope12,351 Catholic Charities12,282 Neighbor for Neighbor12,038 Helping Hands Ministry11,749 Oklahoma Department of Human Services10,586 First Baptist Church of Tulsa7,265 Free Directory Assistance6,411 Restore Hope Ministries6,107 John 3:16 Mission5,727 City of Tulsa5,510

8. Find Help Online http://211oklahomahelpline.org/ ReferWeb is an online resource directory that lists services provided by agencies throughout Eastern Oklahoma. Enter your zip code or select your city from the list. Choose Search by Service Keyword or Search by Agency or Program Name. Search by Service Keyword - Type a word or phrase to find a specific service, or choose from the entire list of services. Words such as Food will return a list of services that are food- related, such as food pantries, meals, nutrition sites, food stamps, etc. Search by Agency or Program Name - Type a word or phrase to find a specific agency or program. Recommended Search - Enter your zip code, then Search by Service Keyword. This search sorts results by distance and lists the approximate distance from the zip code entered. [City searches are sorted by name of city and do not include distance.] Target Terms – Some services are targeted to certain age groups, ethnicities or issues. The term “Food Pantries” will show all services, whereas the term “Food Pantries*Native American” will show services targeting that population. Service providers can utilize ReferWeb to update their listing or request inclusion in the database.

9. A Program of The Community Service Council of Greater Tulsa

10. ReferWeb Site Visits: 1,843 ReferWeb Searches: 3,033 211Info Email Requests for Referral: 1 211Info Voicemail Requests for Referral: 2 ReferWeb Stats September 2013

11. A Program of The Community Service Council of Greater Tulsa 211 Helpline RESOURCE GUIDES The Where to Go for Help brochures are easy-to-access guides to basic services in Tulsa County, Oklahoma. The brochures may be downloaded and printed as needed. Most recent update: March/April 2013. Where to Go for Help – Food Where to Go for Help- Clothing Where to Go for Help – Housing and Financial Assistance

12. From Our Callers “I live in another state and have a disabled son in Tulsa who needed help finding an affordable cell phone provider. 2-1-1 Helpline helped me contact a service so that we can stay connected.” “I’m a single woman, and I didn’t think I could pay for the work I needed done on my car. I didn’t know if there was anywhere where I could take my car, but 2-1- 1 Helpline referred me to several car clinics in my area.” “I was homeless after I left a domestic violence situation, and I had some medical problems, too. I was so down, but when I called 2-1-1, they helped me find out about shelters and medical care.”

13. From Our Agency Partners “2-1-1 has been a great partner in how the Tulsa Health Department delivers services. We value the ability for our outreach workers and case managers to call easily from their cell phones and access up-to- date information that will allow their clients to get the help they need and address any barriers they have to improving their health.” “The staff at 2-1-1 have gone above and beyond to develop specific lists of information pertinent to our clients in a timely manner. They are my first call when I get a request out of my area of expertise. This service allows us to focus on our programs and outcomes and engage effectively with the community. Thanks, 2-1-1 for always being there when we need you.” Kathy Kleine Crabtree Infant Mortality and Outreach Coordinator

14. From Our Agency Partners In our 2012 survey of partner organizations: – 95.6% indicated 2-1-1 Helpline is an exceptionally valuable resource to their agency – 95.7% indicated 2-1-1 Helpline is an exceptionally valuable resource to callers

15. How We Partner Together Call 2-1-1 or access the 2-1-1 website for additional health and human service options to assist employees, clients or customers. Redirect individuals seeking services not provided by your organization to 2-1-1. Complete our web-based annual update process of your agency’s referral information. Include 2-1-1 in your agency’s after-hours messages. Display 2-1-1 posters and tent cards in your facility. Contact us for presentations on 2-1-1 Helpline.

16. Jim Lyall, Director918-295-1241 2-1-1 Helplinejlyall@csctulsa.org Tulsa, Oklahomawww.211oklahomahelpline.org