1. © Business & Legal Reports, Inc. 0906 Alabama Retail is committed to partnering with our members to create and keep safe workplaces. Be sure to check out all of the training tools that are available in our Safety Library. This training tool is brought to you by

2. Violence in the Workplace How to Prevent and Defuse for Employees

3. © Business & Legal Reports, Inc. 0906 Session Objectives You will be able to: Identify the causes of workplace violence Spot the signs of potential violence Follow required security procedures Respond effectively to violent acts Recognize and respond to terrorist threats

4. © Business & Legal Reports, Inc. 0906 What You Need to Know The risks of workplace violence Factors that contribute to violence Symptoms of impending violence Security measures to prevent violence Proper response to violent incidents Proper response to terrorist threats

5. © Business & Legal Reports, Inc. 0906 Sources of Violence Employees Former employees Customers Other outsiders Criminals Terrorists

6. © Business & Legal Reports, Inc. 0906 Who’s Affected by Violence? Victims Witnesses Co-workers Customers and others

7. © Business & Legal Reports, Inc. 0906 Encounters with Violence 1/6 of violent crimes occur in the workplace Violence is the second leading cause of workplace deaths 18,000 are assaulted at work each week Violence costs industry millions a year Some employees face higher risks

8. © Business & Legal Reports, Inc. 0906 Triggers of Violence Layoff Firing Bad-behavior warning Poor performance review Conflict with co-worker

9. © Business & Legal Reports, Inc. 0906 Triggers of Violence (cont.) Domestic violence Disputes with ex-partners Alcohol or drug abuse Emotional problems Financial difficulties

10. © Business & Legal Reports, Inc. 0906 Triggers of Violence (cont.) Customer interactions Robberies, muggings, etc. Random acts of violence

11. © Business & Legal Reports, Inc. 0906 Background on Violence Questions?

12. © Business & Legal Reports, Inc. 0906 Spot the Signs Of potential for violence: Threatening to get even Blaming others Talking about violence or weapons Holding grudges

13. © Business & Legal Reports, Inc. 0906 Spot the Signs (cont.) Of immediate threat: Threatening words or moves Raising voice level Abusive language

14. © Business & Legal Reports, Inc. 0906 First Response Do: Remain calm Show respect Focus on problem Alert co-workers Report the incident Don’t: Argue or raise your voice Mimic an angry person’s behavior

15. © Business & Legal Reports, Inc. 0906 Know Security Measures Cameras, silent alarms Locks, coded entry Lighting Reporting procedures Conflict resolution training Counseling

16. © Business & Legal Reports, Inc. 0906 Follow Security Procedures Report strangers Escort visitors Wear ID Lock valuables Report missing items or signs of break-in Use danger signal

17. © Business & Legal Reports, Inc. 0906 Work Safely After Hours Let people know Avoid being alone Stay near phones Lock office door

18. © Business & Legal Reports, Inc. 0906 Work Safely After Hours (cont.) Let security know when you leave Walk out with someone Check car before getting in Sit near driver on public transportation

19. © Business & Legal Reports, Inc. 0906 Personal Security Keep vehicle doors locked Walk in busy, well-lit areas Walk purposefully Make eye contact Check your surroundings

20. © Business & Legal Reports, Inc. 0906 Personal Security (cont.) Go into a store if you’re followed Carry only the money you need Divide valuables on your person Carry items close to your body Check your vehicle before entering

21. © Business & Legal Reports, Inc. 0906 Violent Confrontations Don’t resist a robbery Try to fight off physical assault Report the incident Don’t clean up until you’ve been examined Deal with your reaction

22. © Business & Legal Reports, Inc. 0906 Action Against Violence Questions?

23. © Business & Legal Reports, Inc. 0906 Terrorist Threats Likely strikes Potential targets

24. © Business & Legal Reports, Inc. 0906 Cyberterrorism Company measures Firewall Virus protection Employee practices Never install unlicensed software Delete suspicious e-mail Never reveal passwords Avoid illegal websites

25. © Business & Legal Reports, Inc. 0906 CBRN Chemical agents Biological agents Radioactive weapons Nuclear strikes

26. © Business & Legal Reports, Inc. 0906 Mail Suspicious letters Don’t open Place in plastic container Isolate it from everyone Report it Unexpected packages Report unattended objects Look for bad or missing addresses, oily stains, lopsided shapes

27. © Business & Legal Reports, Inc. 0906 Response to Terrorism Turn off ventilation units Leave the area Close off area Call 911 Notify your supervisor and security Make list of affected people

28. © Business & Legal Reports, Inc. 0906 Evacuate, If Necessary Know evacuation signal Listen for instructions Shut down equipment Close doors and windows Follow exit route Go to assembly area

29. © Business & Legal Reports, Inc. 0906 Shelter in Place Locate emergency kit Turn off HVAC equipment Go to sheltering room Shut windows and doors Seal windows, doors, and vents Listen to the radio

30. © Business & Legal Reports, Inc. 0906 The Aftermath Signs of distress Withdrawing from peers Calling in sick Overworking Difficulty concentrating Ways of coping Talk about it Spend time with loved ones Turn TV coverage off Seek professional help

31. © Business & Legal Reports, Inc. 0906 Key Points to Remember Workplace violence can take many forms and has numerous causes Keep alert to signs of potential violence and take immediate action when you recognize them Make sure to follow security procedures and encourage co-workers to do likewise