1. The role of Internet-based services & conventional media for disaster relief IGF, Baku Nov. 2012 Izumi Aizu Co-Director, Information Support pro bono Platform (iSPP) Senior Research Fellow and Professor, Institute for InfoSocionomics, Tama University

2. 2 After 20 months Things are not getting better, some parts worse Natural Disaster becoming Social Disaster Many people are still suffering - even those who moved from shelters to temporal houses Few reconstruction plan ready for implementation According to previous experiences of Kobe, many more problems will surface

3. 3 I lost my voice -couldnt say anything April 4, 2011 City of Kesennuma

4. 4 You can still see this ship – from Google Earth

5. 5

6. 6 This was a 3-story building

7. 7

8. 8 from where I stayed

9. 9 After three weeks, no rescue team came here yet

10. What can ICT/Internet do for them? There were little Emergency Preparedness among Internet/ICT community Informational gap was the source of wider problem – ineffective logistics, relief and support works Started pro bono platform for information support based on individual capacity – another trials & errors

11. Devices that worked: Radio, Mobile, TV, Internet… all but Radio dropped at Day 1 Fixed phones much popular after one month

12. 12 Info sources NOT useful A few hours1 week1 month3 months Mobile TV RadioTVMobileRadio EmailRadioEmailMobile TVEmailRadioInternet SoftbankInternetMobileNHK InternetEmail Newspape r One-seg Mobile was most mentioned Gasoline, close to your daily life TV and Radio was frustrating for Nuclear Power problem

13. 13 Big difference by Area Right after: Iwate Coast, only Radio 68% and WoM (46%) above 10% Miyagi Coast: Radio (64%), One-seg (23%), Mobile talk (14%) (%) N=186 Iwate Inland Iwate Coast Miyagi Coast Fukushima Coast Fukushima Inland Miyagi Inland RadioTV News Paper Fixed Phones Mobile Voice Email SMS Internet Word of Mouth Nothing

14. 14 Reliable information sources on Nuclear station accident There was info on the accident, but for evacuation very confusing Only heard the Siren. First, get outside 10 km away, then got to Futaba or Kawamata, just WoM From people working for the power plant. They got first. Mobile One-seg broadcast. Car Radio, WoM,but not reliable … Internet, searched the municipal website, but not serious information was found. We have to make own judgments. People in the neighborhood, word of mouth. TV, news My relative was working in the local government told me at midnight, Mar 12.

15. Multi-stakeholder came, naturally Traditional government structure does not work sufficiently for such emergency Industry and Civil Society must work together with Central and Local governments But how? - complementarily No official recognition made (yet)

16. Thank you For your help and support This could happen to you Lets learn the lessons and be prepared We shall build new and better society together Izumi Aizu iza@anr.org iSPP