1. Solutions. People. Innovation.1 Content Transformation in the Next Decade Solutions. People. Innovation.

2. Solutions. People. Innovation.2 Global BPO Solutions Client ProfileMarket Leadership People Awards & Recognition 300+ clients across industry sectors including publishing, healthcare, legal, automotive, electronics, and financial services. Fortune 1000 companies, category market leaders, non-profit organizations, and government agencies. Leader in KPO and customer support solutions. Three decades in the business. Owned by an NYSE listed company. 14,000+ people in 26 delivery sites across United States, Europe, and Asia (Philippines, India, Vietnam). Ranked #1 service provider – print & publishing outsourcing vertical, 2009 Black Book of Outsourcing. Non-voice BPO of the year, 2010 ICT awards, Philippines. SPi Global – A Snapshot

3. Solutions. People. Innovation.3 Three Decades in Conversion

4. Solutions. People. Innovation.4 Content is King…Once it is Converted

5. Solutions. People. Innovation.5 POD PDF XML eBook PDF Hardcopy Application Files 30 Million Pages 5 years. 20002010 25 Million Pages 18 months. Our Experience

6. Solutions. People. Innovation.6 Solution + People + Innovation Performance =x Execution The Secret Formula

7. Solutions. People. Innovation.7 Increasing Complexity/Cost/TAT XML Hardcopy Text Illustrated Generic Domain Expertise Metadata Full Text 99.5% 99.995% Hrs Days Images *ML Source Material Complexity XML Output Text Accuracy TAT Tables/Math Enrichment A Good Plan is Half the Job

8. Solutions. People. Innovation.8 Change is the Only Constant Small StepsBig Leap  Small Steps

9. Solutions. People. Innovation.9 Case Study Situation Summary Initial digitization initiative involved scanning color images in line-art. Tradeoff between image quality and file size (i.e. download times on dialup lines). File size was not an issue with the coming of DSL and broadband. Solution Rescanning color images in grayscale and updating the PDF files. Key enabler: onsite archive.

10. Solutions. People. Innovation.10 Harnessing a Global Resource Pool Multi-site, Multi-country approach. Seamless Integration. Online tracking/reporting tools.

11. Solutions. People. Innovation.11 Transactional Processes Judgment Based Processes Complex Processes value complexity Scale Alone is not Enough Data Techs, Customer Support Editorial, Analysts Designers, Engineers End to End responsibility of maintaining content for a leading information provider. Combination of manual data collection and automated scripts. Delivery team made up of data technicians, customer support reps, technical writers, content editors, database designers, conversion engineers etc.

12. Solutions. People. Innovation.12 Technology Powers Innovation Product Development Quality Control Productivity Improvement Process Improvement 120-member Technology team. Innovation Lab. Developing custom-built solutions. Implementing “off-the-shelf” tools.

13. Solutions. People. Innovation.13 Case Study Situation Summary Solution Results Project involved XML conversion of images of documents with quick turnaround (4 hrs) and high accuracy. Plain OCR did not guarantee accuracy. SPi created a customized program that enabled a faster proofing and correction process. −Characters with low confidence are highlighted. −Proofing and correction possible on same screen. Over 10 Billion characters processed every year. Consistently meets TAT and accuracy.

14. Solutions. People. Innovation.14 Case Study Situation Summary Solution Results Client process involved printing and manually checking the accuracy of page numbering after amendments. SPi created a tool that automatically checks the page numbers in the PDF output, using a defined set of complex business rules. Improved accuracy and quality. Improved productivity by over 40%.

15. Solutions. People. Innovation.15 The Next Decade SOLUTIONS Customized to meet changing requirements. PEOPLE Who can execute flawlessly and are willing to go that extra mile. INNOVATION Is a part of the culture.

16. Solutions. People. Innovation.16 www.spi-global.com Thank You