1. Comprehensive Solutions for the Healthcare Ecosystem
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e4e
Healthcare Services
Comprehensive Solutions
for the Healthcare Ecosystem

2. e4e Healthcare Business
Headquartered in Towson, MD, e4e Inc. is a growing, profitable, zero debt and a financially strong company. Our global delivery platform leverages a “right-shore” business model executed from 4 operational centers located in the US, India and Philippines.
With over 19 years of rich experience, e4e carries a strong heritage of providing end to end Healthcare Services – through our Technology Platforms and Software IP.
A cross-border Healthcare Company with proprietary Software Platforms
for Revenue Cycle Management, Claims Processing, Audit and
Process Automation.
Technology agnostic solutions – experience in working with over
30 Provider and multiple Payer Platforms.
Expertise in System and Platform Integration – System Interface,
Electronic Data Inter-change and Workflow Efficiency.
We process over 135 million transactions annually and code/ audit
over 30 million charts.
HIPAA Compliant systems and processes, e4e is also ISO 9001:2008
Certified & SSAE 16 Type II Compliant Company.
IT Enabled Services & BPO
Offices in 3 Countries
Employees Globally
Work with over 6000 Physicians & 191 Hospitals

3. e4e Service Landscape

4. Hospital RCM Services

5. Provider RCM Services

6. Payor Services

7. Value Added Services

8. Delivery Strategy Right-shoring
Best of Outsourcing outcomes with “Right-shoring” – a customized model that delivers better efficiency and savings
Right-shoring
Onshore - Onsite
Offshore
Onshore -Remote US
India US
Philippines

9.       The Philippines – Why?
Single-country risk diversification for e4e
To take advantage of the resource pool – attuned to US culture, language etc
To leverage the talent availability in the Healthcare domain – 18,000 registered nurses and 200,000 science under-grads
The Philippines is known to have better US-English and accent skills, ideally suited for Customer Service/ Support, Self Pay, Collections, AR Follow-up and Coding domains
With ICD-10 conversion fast approaching, additionally tap into the Coding talent, particularly for hospital and facility Coding
Some of our Clients also wanted parallel service delivery from the Philippines      

10. The Philippines – Competitive Advantage
Highly Educated Human Capital
Strong Govt. Support
Rich Talent Pool - Professionals in Philippines are:
Highly Educated
English Proficient
Strongly Customer Service Oriented
Highly Trainable
With Fast Learning Curve
Adaptable to Universal Cultures
High Level of Commitment and Loyalty
Low Labor cost - One of the main benefits of tapping into the Filipino, IT and BPO workforce is the relatively low labor cost when compared to similar specialists in other markets. Labor costs, compared to those of other developing nations such as India, have not increased much in the Philippines in recent years. Salaries for IT professionals, tech support and call center support representatives are significantly lower than in the US, Canada, Australia and Europe. For this reason, even leading Indian companies such as Tata Consultancy Services, the IT services and BPO arm of India’s giant Tata Group, opened its very first BPO center in Southeast Asia this year in Bonifacio Global City, Philippines.
Hospitality - The Filipino people are generally warm and extremely friendly, they are also very family- and relationship-oriented. Although Filipinos As a culture, they highly value being “mabait,” which is the Filipino word for “kind.” This kindness, warmth, and empathy are important characteristics that have helped Filipinos become highly successful in the BPO industry. Filipinos have developed a reputation worldwide as being extremely skilled when answering customer complaints, which makes them ideal for customer support jobs
Western Culture - The Philippines is a highly westernized culture, largely as the result of its status as a protectorate of the United States for nearly 50 years. Filipinos learn American English in the first grade, Filipino culture is a combination of Eastern and Western cultures, and its strength as an outsourcing hub lies in its close affinity with the US. The Filipino legal, education and political systems are in large part based on American systems. Over one million Filipinos live in the US, and almost every extended Filipino family has someone living or working in the US.
PEZA - PEZA, short for Philippine Economic Zone Authority, which is a part of the Department of Trade and Industry, is the Philippine government agency that promotes foreign direct investment, extends assistance, grant incentives to and facilitates the business operations of investors in export-oriented manufacturing and service facilities inside selected areas throughout the country. BPO companies in the Philippines may opt to register with PEZA, which entitles them to many benefits, including an income tax holiday for three to eight years. After that, PEZA-registered BPO companies are subject to only a 5% tax on gross income, in lieu of all local and national taxes. PEZA is just one of the many ways in which the Philippine government encourages economic growth in the BPO industry by enacting favorable tax and regulatory policies designed to encourage direct foreign investment.
Robust IT & Infrastructure
Services Industry Orientation
American Cultural Affinity

11. e4e Location Thomas Renny George Vice President - Sales
Mobile: +1 (813)
Mihir Bhuta
Mobile :
Kathleen Maher           
Associate Vice President  
Sales     
Mobile : +1              
Teresa Crawford
Associate Vice President
Sales
Mobile: