1. Web100 User Services Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt support@web100.org

2. 08/01/02-08/02/02 www.web100.org internal.web100.org 2 Overview of Presentation Introduction What do we do? Types of Support Conclusion Questions are encouraged at any time!

3. 08/01/02-08/02/02 www.web100.org internal.web100.org 3 Who are we? Jim Ferguson oHead of the support team oOrganizes evaluator conference calls and workshops Tanya Brethour oAnswers support email, sends out announcements, develops/maintains web site, etc. Steve Engelhardt oAnswers support email and works on userland issues.

4. 08/01/02-08/02/02 www.web100.org internal.web100.org 4 What do we do? Answer Questions! oTechnical (Installation, bugs, GUI questions) oNon-Technical oRequests oDocumentation Plan workshops, tutorials, evaluator conference calls, and more

5. 08/01/02-08/02/02 www.web100.org internal.web100.org 5 Types of Support Mailing Lists Public & Internal Web Site Evaluator Conference Calls Workshops & Training

6. 08/01/02-08/02/02 www.web100.org internal.web100.org 6 Mailing Lists support@web100.org oEmail for all technical and non-technical questions discussion@web100.org oQuestions answered by evaluators or by support oForum for discussions between evaluators Create an account on the Web100 SourceForge site. Stay on internal mailing list.

7. 08/01/02-08/02/02 www.web100.org internal.web100.org 7 Internal Web Site Overview of Internal Site oBased off SourceForge, but it is a local installation (with modifications) oLogin to get all the benefits. oOpen to the public!

8. 08/01/02-08/02/02 www.web100.org internal.web100.org 8 Welcome Page

9. 08/01/02-08/02/02 www.web100.org internal.web100.org 9 Contact Lists All mailing list archives are online!!

10. 08/01/02-08/02/02 www.web100.org internal.web100.org 10 Test Machines Email support@web100.org if you have a machine to add!

11. 08/01/02-08/02/02 www.web100.org internal.web100.org 11 Reporting Bugs

12. 08/01/02-08/02/02 www.web100.org internal.web100.org 12 Support Tickets

13. 08/01/02-08/02/02 www.web100.org internal.web100.org 13 Documentation

14. 08/01/02-08/02/02 www.web100.org internal.web100.org 14 Documentation users-guide.txt GUI tools, command line scripts explained developers-guide.txt Library API explained tcp-kis.txt Web100 variables

15. 08/01/02-08/02/02 www.web100.org internal.web100.org 15 Evaluator Conference Calls Held every 6 weeks or so Reminder email sent 1 week before call Time to share with fellow evaluators about their sites development Time for evaluators to ask developers questions Very informal discussion

16. 08/01/02-08/02/02 www.web100.org internal.web100.org 16 Workshops & Training Workshops (1 or 2 a year) Announcements will be sent out to the internal mailing list and placed in the events section on web100.org

17. 08/01/02-08/02/02 www.web100.org internal.web100.org 17 Web100 Main Site Latest Web100 releases: http://www.web100.org/download Web100 user contributed code: http://www.web100.org/download/contributed Event listing http://www.web100.org/events/ News listing http://www.web100.org/news/

18. 08/01/02-08/02/02 www.web100.org internal.web100.org 18 Conclusion Send support email! Use the internal site Participate in Evaluator calls and workshops Any questions?